I know this is an old topic, but my washing machine is also having the same issues.
Model: MCVH6800J0MS - only about 5 years old.
My brother tried to fix it - he says that around the drum their is a plastic ring, it looks like the drum used to ride in it, but that ring is all torn up. Does anyone know if that is part of the drum or if that ring part is replaceable? Does it come with the drum or is it a separate piece?