Hello, this is Adam from GE. I am sorry to hear about your issues with your refrigerator. I would love to see if my team can help you find a resolution to the problem. If you could e-mail us at eresponse@GE.com , with your model#, serial # and a detailed description of the issue, we would be glad to try and help you work through it. Again, I apologize for the issue, I really hope we can help.
Adam with GE E-Response team