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Author Topic: Samsung in demo mode or not  (Read 1032 times)

Offline Joeyt56

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Samsung in demo mode or not
« on: January 21, 2016, 11:02:28 AM »

Working on a Samsung rb2155, fans were running, lights were on but the compressor was stone dead. Unplugged the unit for a few minutes, once I plugged it back in the compressor kicked back on and the temps started to come down. I think it may have been in demo mode. But the tech manual doesn't mention resetting the power as I did to get it out of demo mode for good. It says to hold power freeze and freezer temp for 5 seconds. If I do this nothing changes and there's nothing to indicate weather it's going into or canceling demo mode.  Will unplugging it cancel the demo mode? Or does it have to be manually done? As I said it is cooling but I've had customers by a fridge and it ran perfect for one day then stopped because of demo mode. Any insight is appreciated. Told the customer to keep an eye on the temps for the next couple days and if they start to come back up again to hold the 2 buttons and see what happens.

Offline sarjushah

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Re: Samsung in demo mode or not
« Reply #1 on: January 25, 2016, 08:12:59 PM »
unplugging refrigerator does not bring ref. out of demo mode. it should be done at user interface.

Offline domain

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Re: Samsung in demo mode or not
« Reply #2 on: January 25, 2016, 09:03:07 PM »
agreed.

Offline Joeyt56

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  • Member Since: Jul 2014
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Re: Samsung in demo mode or not
« Reply #3 on: January 25, 2016, 09:11:28 PM »
Thanks guys that's what I was leaning towards, so I held the two buttons to turn it off before I left and haven't heard back from the customers so things are good.

mike243

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Re: Samsung in demo mode or not
« Reply #4 on: February 17, 2016, 03:37:48 PM »
I have seen a bunch of Samsung turn off on their own and the factory is refusing to say there is a problem