I just paid $230 to have the duckbill drain tube replaced with an S-drain tube by a certified KitchenAid serviceman in my KitchenAid french door refrigerator which is only 4 years old. What a rip off. By reading the internet I knew the problem before I called for repair. The store knew the problem before they sent out the service person. Yet they had the nerve to charge me $104 diagnostic fee and $110 labor charge plus tax. The fact that KitchenAid paid for the replacement part (which costs only $15.92) which is different than the original part is because they know that their original design was flawed. However, the true cost is the labor to replace. By the way, I was informed by the store if I replaced the part, which I didn't feel comfortable doing, that it would void the remaining warranty. I suggest we all start a class action suit against KitchenAid, Whirlpool, Maytag, etc which is all the same company with the same lousy design.