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Author Topic: KitchenAid Refrigerator Leaking Water On The Floor  (Read 3906 times)

Offline jhn

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KitchenAid Refrigerator Leaking Water On The Floor
« on: September 12, 2015, 02:56:17 PM »

Hello everyone,

I have a KitchenAid KFXS25RYWH2 refrigerator that leaks water on the floor every 8 hours. I've pulled the refrigerator out and checked the ice maker water line, water outlet and hose for leaks, but it was completely dry. The leak is occurring near the front of the refrigerator. What else can I try to fix this leak? Also, does anyone have a repair manual?


Offline domain

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Re: KitchenAid Refrigerator Leaking Water On The Floor
« Reply #1 on: September 12, 2015, 03:00:36 PM »
Id venture to say the freezer floor is also filled with water like a skating rink. You will have to thaw the defrost drain path and clean and clear the duckbill around the rear.

Offline jhn

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Re: KitchenAid Refrigerator Leaking Water On The Floor
« Reply #2 on: September 12, 2015, 03:57:28 PM »
can someone show me how to remove the freezer door?

Offline mz3own

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Re: KitchenAid Refrigerator Leaking Water On The Floor
« Reply #3 on: September 12, 2015, 04:02:27 PM »
duck bill drain is in the compressor compartment. You will need to pull it out, unplug it, remove the cover, and next to the compressor you will find the drain.
replace with thisnew drain tube then leave unplugged for 24-48hrs to fully defrost
« Last Edit: September 12, 2015, 04:04:33 PM by mz3own »

Offline jhn

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Re: KitchenAid Refrigerator Leaking Water On The Floor
« Reply #4 on: September 13, 2015, 06:59:46 AM »
I ordered a new drain tube, should be here on Monday. Domain was correct, my freezer floor is indeed a skating rink. I'd prefer not to leave the refrigerator unplugged for 24-48 hours. How do I remove the drawers inside the freezer? I want to chip away the ice on the freezer floor.

Offline mz3own

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Re: KitchenAid Refrigerator Leaking Water On The Floor
« Reply #5 on: September 13, 2015, 07:09:59 AM »
remove the 2, 1/4in screws from the top rack rails. pull rail forward press in the two tabs on the inner portion of the wheels and pull the wheels up so it disingages the wheels for the upper rack. This allows the upper rack to be removed.
Then look at the back of the lower rack rails there will be a small tab that needs to be pressed in so the lower rack and door assem can be completely removed.
here is a video. I don't remove the door I just remove the entire rail and door assembly.
https://www.youtube.com/watch?v=Sn1yimizKWA

Offline jhn

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Re: KitchenAid Refrigerator Leaking Water On The Floor
« Reply #6 on: September 17, 2015, 06:07:50 PM »
Update: I tried to take out the top freezer drawers, but failed miserably. I started by taking out 2 1/4" screws on the left and right side of the freezer. I pulled the left top drawer all the way out. I pushed in the 4 tabs and lifted up, but the rail assembly refused to come out. Next, I went to the back of the refrigerator, took off the old rubber drip plug and stuck a coat hanger in the small hole. I was able to go up about an inch from the hole and it hit something solid (probably ice). Not knowing what else to do, I just installed the new drip drain and put everything back.

Is there a way I can quickly thaw the ice buildup from behind the refrigerator?

Offline jhn

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Re: KitchenAid Refrigerator Leaking Water On The Floor
« Reply #7 on: September 17, 2015, 06:10:41 PM »
Also, when I moved the refrigerator, the wheel tore a 5" chunk out of the linoleum floor. How do I fix that?

Offline schleven

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Re: KitchenAid Refrigerator Leaking Water On The Floor
« Reply #8 on: September 17, 2015, 07:02:59 PM »
I use a steamer to shoot hot steam through a tube to thaw the ice. You just thaw the ice.
"It's not what happens to you, it's what you do about it"

Offline domain

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Re: KitchenAid Refrigerator Leaking Water On The Floor
« Reply #9 on: September 18, 2015, 02:31:27 AM »
Also, when I moved the refrigerator, the wheel tore a 5" chunk out of the linoleum floor. How do I fix that?

New floor, you must use floor protector such as the "scuff shield" on any flooring besides tough ceramic. O0

Offline dab147315

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Re: KitchenAid Refrigerator Leaking Water On The Floor
« Reply #10 on: September 18, 2015, 06:52:11 AM »

Offline jecroyle

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Re: KitchenAid Refrigerator Leaking Water On The Floor
« Reply #11 on: September 19, 2015, 05:55:31 AM »
I normally just take that rubber nipple off and cut the slit bigger I don't think there paying for the hose kits anymore.
Jason
certified repair technician

Offline mz3own

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Re: KitchenAid Refrigerator Leaking Water On The Floor
« Reply #12 on: September 19, 2015, 06:58:35 AM »
I normally just take that rubber nipple off and cut the slit bigger I don't think there paying for the hose kits anymore.
Jason
Even if they are not paying for them I think the customer will splurge the 30bucks to have you fix it the way the factory wants it fixed now. I mean you are there after all

Offline irothman

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Re: KitchenAid Refrigerator Leaking Water On The Floor
« Reply #13 on: October 02, 2015, 01:55:56 PM »
I just paid $230 to have the duckbill drain tube replaced with an S-drain tube by a certified KitchenAid serviceman in my KitchenAid french door refrigerator which is only 4 years old.  What a rip off.  By reading the internet I knew the problem before I called for repair.  The store knew the problem before they sent out the service person.  Yet they had the nerve to charge me $104 diagnostic fee and $110 labor charge plus tax.  The fact that KitchenAid paid for the replacement part (which costs only $15.92) which is different than the original part is because they know that their original design was flawed.  However, the true cost is the labor to replace.  By the way, I was informed by the store if I replaced the part, which I didn't feel comfortable doing, that it would void the remaining warranty.  I suggest we all start a class action suit against KitchenAid, Whirlpool, Maytag, etc which is all the same company with the same lousy design.