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Author Topic: Store software  (Read 1365 times)

Offline Hackalar

  • Technician
  • Member Since: Jul 2015
  • Posts: 23
  • Country: 00
Store software
« on: July 29, 2015, 11:45:17 PM »

I'm starting a repair and used appliance store. I am looking to find the best management software out. I have been pushed to swiftlink but don't like it as its not cloud based and doesn't offer many options. I would like to have a software that I can send work orders directly to the tech on their phones as well as have them collect payments, close work orders, track inventory, and time.
Quick book integration would be nice.

Any suggestions?

I believe in stream lining things and don't feel pen and paper invoices are the way to go and can see major mishaps on scheduling if not ran through a good software program.

Thanks for all suggestions.

Offline rstumpo

  • Technician
  • Member Since: Jul 2015
  • Posts: 8
Re: Store software
« Reply #1 on: July 30, 2015, 06:47:30 PM »
I use intuit field management service, it's a little pricey, but it's worth every penny. Makes life for office staff  and techs so much easier. Techs recieve and close tickets from phone or tablet and accept payment on the spot, office staff see everything immediately. And I can keep track from anywhere, like material, costs, deposits, etc. Good luck

Offline ApertureAppliance

  • Technician
  • Member Since: Mar 2013
  • Posts: 44
  • Country: us
Re: Store software
« Reply #2 on: July 30, 2015, 07:35:09 PM »
Walkabout Software is what I use. I have tried FiledHarmony, MhelpDesk, Service Fusion, SwiftLink, and Kickserv. None of them work like Walkabout does. It has a phone app that lets the tech pull their jobs in the morning and not need service to see calls and complete them. Their system is also online and you can log in anywhere.

It's made by the guys over at Don Bacon/Midwest I believe, it fitsvery well with the appliance repair trade. They also have very good support so far.

You can also submit warranty claims, track inventory, counter sales, and create part PO's.

So far(about 3 months), loving it.

Offline Larry the applia

  • Technician
  • Member Since: Jun 2010
  • Posts: 287
  • Country: us
Re: Store software
« Reply #3 on: August 01, 2015, 08:55:46 PM »
How much does walkabout run

Larry Johnson
Shannons Appliance repair
Clarksburg, WV

Offline ApertureAppliance

  • Technician
  • Member Since: Mar 2013
  • Posts: 44
  • Country: us
Re: Store software
« Reply #4 on: August 01, 2015, 09:44:38 PM »
I think it's about 135 per month. Kinda pricey I know, but I feel it's well worth it.