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Kitchenaid will not dispense crushed or cubed ice


Shaft does not extend high enough to insert into slot (opening)

Maytag Man 6725:
Is this an in-door ice model?  If yes take picture of bottom of ice bucket coupling and shaft that drives bucket. These are famous for stripping the shaft, or the coupling. Also very common for gear box in motor to fail. Pictures and model # would be helpful.

Model - KSRL 25FRSS04
The ice bucket coupling is fine, the teeth on the shaft are fine.  It appears that the shaft has dropped down and will not engage the coupling.  Motor turns the shaft OK.                       ,


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