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Author Topic: Samsung DTM400  (Read 1877 times)

Offline Tbowman

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  • Member Since: Jul 2014
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Samsung DTM400
« on: July 26, 2014, 09:41:04 AM »

I purchased what I thought was top of the line dishwasher by Samsung in March 2013,with in months of use it started "heavy" flashing light meaning a leakage, this has been an ongoing issue since purchase. The leak would start and cause dishwasher to shut down, and when the water dried it would reset itself, and the cycle continues almost every other month,after 3 visits by Samsungs so called repair techs they stated they thought the issue was fixed,but the dishwasher may have tub issues, so 4 months later the issues started again. So at MY expense the 4 tech arrives in July he states it is a tub leakage and is not repairable, my purchase warranty has now expired per Samsung, however it has a "lifetime" warranty on stainless steel tub leakage. How can I resolve this issue? Samsung will not respond to my request for replacement.

Offline domain

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Re: Samsung DTM400
« Reply #1 on: July 27, 2014, 08:57:42 AM »
Call samsung. We repair units, not fill out cx complaints. should be pretty simple if you can find the tub leak and video it. O0

Offline twinjedi

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  • Member Since: Jul 2014
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Re: Samsung DTM400
« Reply #2 on: September 05, 2014, 08:15:38 AM »
You need to contact a Licensed company, they should contact Samsung Tech Support while at your house, Samsung's are known to have a leak issue with the seams in the rear of the tub, Samsung Tech Support should issue a 7000 number to the repair tech. After receiving this number you will need to take all of your receipts from the service calls and write the 7000 number on them and then contact Samsung CS and FAX the receipts in, they will take it from there. I know it sounds like a lot of hassle but they will replace the unit. 


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