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Author Topic: Whirlpool WRS325FDAM Ice Dispenser Sprays Ice All Over  (Read 2123 times)

Offline XCentrick

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Whirlpool WRS325FDAM Ice Dispenser Sprays Ice All Over
« on: July 21, 2014, 03:45:14 PM »

This refrigerator is only 6 months old. We have had 3 different service techs look at this problem. They have replaced the dispenser (supposed to be an upgrade) and the control board and adjusted the freezer temp. Still, when dispensing ice, both cubed and crushed, it spays ice past the container onto the floor. We have tried different size glasses, held it at different angles, even with our fingers wrapped around the rim. It still sprays lots of ice past the container and onto our hardwood floor.

Our previous W-Pool did not do this.

Appreciate any possible solutions.

Offline LowSL2

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Re: Whirlpool WRS325FDAM Ice Dispenser Sprays Ice All Over
« Reply #1 on: July 21, 2014, 09:33:47 PM »
Mine does this. And every model I've seen with this setup. Including my sister in laws. I don't think there is anything you can do. Unless anyone else has any bright ideas.  I'm open to suggestions as well.
15+ Years of Professional Appliance Repair Experience
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Offline Brent@CanBC

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Re: Whirlpool WRS325FDAM Ice Dispenser Sprays Ice All Over
« Reply #2 on: July 22, 2014, 12:43:01 AM »
What temp is in the freezer side?  -27.   

Offline Peyton

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Re: Whirlpool WRS325FDAM Ice Dispenser Sprays Ice All Over
« Reply #3 on: July 25, 2014, 07:40:30 PM »
Check your freezer temps. If it is too cold the ice will shatter like glass when it dispenses. Temps should be no colder than -5f however 0 to -2f is ideal. There should be a plastic funnel that guides the ice to your glass so make sure it is in place.

Do you use crushed ice? This is a common complaint and no fix.

Some ice splatter is considered normal operation. Hope this helps.


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