Thanks for the video, just a follow up for anyone else out there. You do need a putty knife I bought a 1 1/2" flex and it worked like a champ. Accessing the heater terminals is fairly easy from the front, but removing the front duct work like in the video make it much easier to get to the terminals, the heater has an open, so I ordered a new heating element and for thanksgiving week I get to replace the element. That should be a treat, although the heater is accessible from the front it looks like I will have to remove the box that it is in, which looks like I will have to come in from the front and back. I will keep you all informed of how this turns out. I will say for anyone who is trying to do this same thing for this model you don't have to remove the door when taking off the front panel, just take care because if the door is on the front panel is very top heavy.