Get Answers to your Appliance Repair Questions

Washer Parts  ·   Dryer Parts  ·   Refrigerator Parts  ·   Dishwasher Parts  ·   Range/Cooktop/Oven Parts  ·   All Appliance Parts 

Author Topic: Kenmore Model 79092163012  (Read 1534 times)

Offline ScottyMo1

  • Technician
  • Member Since: Nov 2011
  • Posts: 192
Kenmore Model 79092163012
« on: May 23, 2013, 07:17:29 AM »

Have a call on this range. (Friggy built). smooth top electric with three ring right front burner. Customer states that all three rings would glow bright red when he first bought it. (about 6 months old). All three rings work, but I know from working on these that all three do not appear as bright as the center ring. Can anyone help me with how to explain to a customer that swears I'm wrong about this, that all three rings will not glow with the same intensity? I have had three customers in the last few months with this same issue, and I can't seem to get a logical answer from our tech support on how to explain this to the customer. thanks ......

Offline Bailey

  • Technician
  • Member Since: Dec 2011
  • Posts: 809
  • Country: us
Re: Kenmore Model 79092163012
« Reply #1 on: May 23, 2013, 09:17:34 AM »
Are the three rings different wattages? Maybe tell them it is like three different light bulbs. A 100 watt, A 75 watt, and a 60 watt.

Offline LowSL2

  • Technician
  • Member Since: Dec 2011
  • Posts: 1238
  • Country: us
  • My knees hurt
    • Buy me a beer through paypal
Re: Kenmore Model 79092163012
« Reply #2 on: May 23, 2013, 09:21:33 AM »
Just tell them that the coil in the center is more tightly wound because of the smaller diameter making it look like it's a higher intensity than the rest. Just assure them it's working as designed and is functioning correctly.

Complete the call. And they'll wait two days and call back. They'll send a different tech who will order the infinite switch and element. He'll reschedule for his day off and you'll get the call. Then you have to waste an hour installing the part and then having it do the exact same thing. Then you have to waste more time explaining to the customer that it's working as designed and that the parts weren't necessary.

Sent from my DROID BIONIC using Tapatalk 2

15+ Years of Professional Appliance Repair Experience
Former $ears/a$e tech


Kenmore wall gas oven model # 790-30172400 Electronic Oven Control

Started by jamforoush

Replies: 2
Views: 5037
Last post April 23, 2012, 08:33:56 AM
by jamforoush
Kenmore Range model # C970-440321

Started by Major

Replies: 6
Views: 4523
Last post February 14, 2012, 05:15:57 PM
by ScottyMo1
Kenmore(Samsung) Microwave Model # 401.80093700 Need Service Manual

Started by bappliance

Replies: 0
Views: 3861
Last post February 22, 2012, 09:14:19 AM
by bappliance
kenmore range model----790.46709602

Started by macdaddy1402

Replies: 1
Views: 2464
Last post July 26, 2012, 10:41:31 PM
by AJ
Kenmore OTR microwave model 593.85042-0

Started by Major

Replies: 9
Views: 6232
Last post May 08, 2013, 10:14:28 PM
by AJ
Kenmore/GE Gas Wall Oven Model 9113042992 Igniter Problem

Started by stanjunk

Replies: 7
Views: 5279
Last post May 12, 2013, 08:53:58 PM
by RegUS_PatOff