Electrolux Bullet Style Ice Maker Issue

[clman]

Electrolux M#: EI28BS56IS4

I haven't been out yet but as this call is so far out of my normal coverage area I was hoping to have some ideas / pointers to carry with me on my initial trip.

Customer says the ice make began "dropping the ice too soon". That is that the ice was thin and watery. Then it stopped producing ice all together. Also the ice bucket / bin temp is 28 deg. o it won't keep any ice frozen in the bin either. No odd noises before it stopped making ice and no error codes ever appeared.

After reading through the service manual I have decided to suspect the ice maker pcb in the rear of the unit, the eev refrigerant cut off / regulating expansion valve, ice maker fan motor, ice maker evaporator def heater and termination t-stat and ice maker thermistor.

That's a lot in it's self, I know. Of course there's a lot more to this over designed monstrosity.

I am aware of the service kit. I don't know all the details of the reasons for the kit but from the symptoms I don't think that's the issue. However I do plan on seeing what date range the kit applies to and installing it if it's applicable.

Again any pointers would be very much appreciated.

Thanks

[JWWebster]

"Shelling" is usually an indication of a clogged water filter or a not yet failed but on it's way out water valve. Low water pressure can also cause "Shelling".

[clman]

I could see that. And the customer was changed the water filter as she had been advised to do but the problem persisted. The difference here is that it is not cooling the bin properly either.

[JWWebster]

Maybe a good cleaning of the condenser will bring her back around. What ya think?

[clman]

Seems like a possibility. I could see, considering the size of the ice maker evap, that it wouldnt take much lack of heat exchange to drastically reduce it's performance. I'll look at that too.