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Author Topic: Whirlpool french door control issue  (Read 106 times)

Offline schleven

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Whirlpool french door control issue
« on: August 19, 2017, 06:39:34 PM »

WRF997SDDM00
Its one of those newer ones that has the icemaker in the ceiling of the fridge.


The controls don't all work, when you press "options" it blinks on for a second then goes blank.  THe icemaker and water do not dispense, the icemaker is not making ice.  The temp seems to be dropping slowly. compressor was running when I was there.


Measured fill doesn't work either and the display for the custom cold control on the deli drawer is goofed up.


I am thinking the main board, but I hate to guess on these $250 boards... :P


I am seeing more and more of these and know very little about them. Any advice, manuals, or thoughts are welcomed!
"It's not what happens to you, it's what you do about it"

Offline dab147315

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Re: Whirlpool french door control issue
« Reply #1 on: August 19, 2017, 08:17:03 PM »
Service matters brings up this as your service manual and all the service pointer in the attachment below and tech sheet
https://drive.google.com/file/d/0B-i5KqMA2RZwMlBiN3ZIQ1NJbGs/view?usp=sharing

Offline schleven

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  • Member Since: Nov 2010
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Re: Whirlpool french door control issue
« Reply #2 on: August 19, 2017, 08:18:24 PM »
excellent, thanks!
"It's not what happens to you, it's what you do about it"

Offline dewitt8884

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Re: Whirlpool french door control issue
« Reply #3 on: August 20, 2017, 07:40:48 PM »
Whirlpool will pay for some of the fixes.  I believe it's for the deli drawer display.
Anyway, I've had major problems with the same model and ended up replacing the PCB and that deli display board.  Lots of bad things linked to that deli board which is why the manufacturer is handling.

Offline schleven

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  • Member Since: Nov 2010
  • Posts: 982
  • Country: us
    • www.katy-appliance-repair.com
Re: Whirlpool french door control issue
« Reply #4 on: August 20, 2017, 08:03:34 PM »
Whirlpool will pay for some of the fixes.  I believe it's for the deli drawer display.
Anyway, I've had major problems with the same model and ended up replacing the PCB and that deli display board.  Lots of bad things linked to that deli board which is why the manufacturer is handling.

She called Whirlpool and they agreed to send someone out free even though its out of warranty. She is supposed to update me and let me know what they do to fix it.
"It's not what happens to you, it's what you do about it"

 

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