I don't do a lot of microwave repair's because usually it's to costly for the customer but had to go on this service call just for the heck of it.
Customer said they had no way to clean the inside of the glass...
...after they explained I got the jist that there was no inner glass which made no sense to me so went out for free to see for myself.
Sure enough, no inside glass on door. Just mesh then outer glass. Some of the food splater has made it through the mesh onto the inside of outer glass. The only way to get to it is by taking inside trim off and taking apart middle part of door(with mesh) off. This just does not sound right to me. Was there a production issue at one point or is it meant to be this way?
The diagram show's what appears to be 2 pieces of glass and the door is sold as a unit. This unit has never been damaged and have known the customer's for quite awhile and have no reason to believe otherwise. They bought it from Home Depot about 2 years ago.
It's been my understanding that the mesh on micro's is incorporated with the inner glass. I'm guessing it's to help as a barrier for large object's or help retain glass from flying all over if worst case scenario explosion occurs.
Am I missing something or is this an odd ball lemon that made it through inspection somehow and they need to send a new door. I can't imagine they expect a homeowner to carfully take apart the door to do routine cleaning.
Any thought's or even an explanation would be greatly appreciated. Obviously I need a little education if this is a normal thing out there.
I made a little video: