Disassembled per the manual and found that the steel arms reinforcing the back of the basket were cracked making the basket out of round and rubbing the plastic outer tub. This washer was 3.5 years old and normal use by 2 people. Corrosion all over behind the panels. Will not buy GE again. I do appreciate this site for providing information. I'll be back when the new cheap top loader I'm about to buy breaks as well.