Author Topic: OLD Frigidaire oven will not get hot RBE97N  (Read 2248 times)

Offline wildimaginations

  • Technician
  • Member Since: Jul 2011
  • Posts: 613
  • Country: us
OLD Frigidaire oven will not get hot RBE97N
« on: February 10, 2012, 06:31:46 AM »
Customer complained that 30 year old oven will not turn on.  Hoping it's not serious because it's a 23" wide oven and there is no replacement for it.


Got to the job, took one look and spent about 10 seconds to resolve the problem.  Customer looks at me and says, "THAT'S ALL???"   :tickedoff:


"No, now I need to take care of the paperwork."  Collected $80.00.  The paperwork took longer than the repair.   8)









For all the newby techs that hasn't been around for 30 years, look for this easy fix and RE-EDUCATE the customer.
Appliance Service Technician
Authorized servicer on LG appliances.
About 45 mins east of San Francisco

Offline AJ

  • Technician
    Administrator
  • Member Since: Jun 2007
  • Posts: 9329
  • Country: us
    • ApplianceJunk.com - Appliance Repair
Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #1 on: February 10, 2012, 06:40:02 AM »
See that every now and then, but less often then I use to.
Hope you find our site helpful.
Follow us on Google+

Offline HAS

  • Technician
  • Member Since: Jan 2012
  • Posts: 35
  • Country: us
Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #2 on: February 14, 2012, 07:03:57 PM »
Thanks wildimaginations. I' m sure the next problem they have they won't call you. Hopefully they call me.
I been doing this too long...

Offline whirlpooltech

  • Technician
  • Member Since: Nov 2007
  • Posts: 1367
  • Country: us
  • 20 years of experience
Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #3 on: February 14, 2012, 07:44:55 PM »
You seem quick to judge HAS.

How much would you have charged?

We have no idea if wildimagination had to drive a long distance to get to this call or any number of other factors.

If it was a good customer and I did not have to drive out of my way I would have given them a break myself, but that's just me.

I don't think wildimagination is hurting for work so he must be doing something right.


Offline bigbuck

  • Technician
  • Member Since: Jan 2011
  • Posts: 951
  • Country: us
  • over 30 years repairing appliance
    • Buy me a beer through paypal
Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #4 on: February 14, 2012, 07:50:03 PM »
my charge would have been 89.00, so 80.00 is not bad.  no breaks. O0

Offline theoldstoveguy

  • Technician
  • Member Since: Jan 2008
  • Posts: 1261
  • Country: us
    • Buy me a beer through paypal
Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #5 on: February 14, 2012, 08:04:38 PM »
I try to help on the phone each call with the simple things. Check the breakers Etc.  I lose a lot of calls from advice that was correct but gain 3-4 new customers from that phone call. I always ask if there is any other appliance to look at as long as they are paying for the time. You don't pay me for what I do ,you pay me for what I know .

Offline wildimaginations

  • Technician
  • Member Since: Jul 2011
  • Posts: 613
  • Country: us
Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #6 on: February 14, 2012, 10:51:59 PM »
That's ok HAS.  You can have the old coot when he calls.  I'm swamped with work all the time anyway. 
Appliance Service Technician
Authorized servicer on LG appliances.
About 45 mins east of San Francisco

Offline RAH52

  • Technician
  • Member Since: Aug 2008
  • Posts: 675
  • Country: ca
Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #7 on: February 15, 2012, 05:05:31 AM »
When my van breaks down and its a "quick fix" ,I don't get a break .You need to charge to stay in business .
Been at this game for 38 years

Offline HAS

  • Technician
  • Member Since: Jan 2012
  • Posts: 35
  • Country: us
Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #8 on: February 25, 2012, 07:40:29 AM »
I'm sorry if I offended some people. I guess I'm old school. Normal charge for me is 80.00 local and 90.00 for the rest  I would have never charged them full amount, never.  Half or maybe a little less dependingon  the customer and the location.
I been doing this too long...

Offline shillion

  • Technician
  • Member Since: Jan 2011
  • Posts: 93
  • Country: ca
  • I have been repairing appliances since 1983
Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #9 on: February 27, 2012, 04:54:25 AM »
I do the same thing theoldstoveguy do,guide the the customers on the phone to try to make sure it was not a timer setting problem.I will gain new customers thru being helpful.There are technicians who has big page ads in the yellow pagers and newspapers who has to find money to pay for them everyday so they cannot afford to spend time on the phone and not getting paid for.So there is a reason to do and not to do this free consultation.   shillion

Offline wildimaginations

  • Technician
  • Member Since: Jul 2011
  • Posts: 613
  • Country: us
Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #10 on: February 27, 2012, 08:16:31 AM »
If I knew what I was up against, I would've instructed the customer how to fix their own problems over the phone for free.  But if I have to come to the house, it's an automatic $80.00 charge. I haven't worked on a 30 year old oven in awhile so I didn't think to ask about the oven timer. 

Business is business.  The gas station doesn't give me a break when I buy gas, the toll takers still charge me $5.00 to cross the SF Bay Bridge, Marcone doesn't give me a price break on parts; then I should tell people upfront that I will charge $80.00 if I have to come to their house and turn a simple switch or reset a circuit breaker.  I think that's fair, huh?? 

And when people ask me for a discount, I usually tell them that I will give it on their next repair job.  Most times, I won't see them after the one completed job.
Appliance Service Technician
Authorized servicer on LG appliances.
About 45 mins east of San Francisco

Offline Mettalikatt

  • Technician
  • Member Since: Dec 2011
  • Posts: 113
  • Country: us
Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #11 on: February 27, 2012, 08:24:49 AM »
Bah,  you guys ready to blow tops again?  Would've charged her our 10$ service call

Sent from my DROID RAZR using Tapatalk

Offline ScottyMo1

  • Technician
  • Member Since: Nov 2011
  • Posts: 167
Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #12 on: February 27, 2012, 05:35:16 PM »
Not gonna blow my top, but I'm with Wild.... We get paid for what we know not for what we do. When we can repair something quickly, it's because of experience and training. I don't think there is alot we do on a daily basis that mechanically inclined folks couldn't handle. The difference is it's our job to know, diagnose, and repair. I can hang drywall, but not nearly as well or as fast as my friend who does it for a living and is a professional. Just as I am a professional appliance tech.

Offline RAH52

  • Technician
  • Member Since: Aug 2008
  • Posts: 675
  • Country: ca
Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #13 on: February 27, 2012, 06:25:23 PM »
I totally agree with ScotttyMo1 ...we get paid for what we know .I've got a lot of time and money invested in my career and I'll be damned if I give my service away for $10.00 .That said my service call is for 1/2 an hour so if I only take 2 minutes to set a clock to manual the customer will get their condenser vac out or vent cleaned or whatever so they get their moneys worth .
Been at this game for 38 years

donate
$1, $2, $5, $10, $20, $50
 

Frigidaire oven temp sensor probe?

Started by jon

Replies: 1
Views: 6626
Last post July 08, 2007, 06:06:26 PM
by AJ
Frigidaire Range Oven Light Stays On

Started by TechnicianBrian

Replies: 0
Views: 5503
Last post May 09, 2008, 07:26:14 AM
by TechnicianBrian
Frigidaire Range, Oven Door falls Open

Started by TechnicianBrian

Replies: 0
Views: 4456
Last post August 23, 2008, 08:29:17 AM
by TechnicianBrian
Professional Series Frigidaire Single Wall Oven (Stainless Steel)

Started by FrustratedwithFr

Replies: 18
Views: 10295
Last post December 17, 2008, 10:10:40 PM
by BrntToast
frigidaire oven??

Started by team s.a. blue

Replies: 2
Views: 944
Last post November 25, 2008, 09:56:57 PM
by JWWebster
Frigidaire Wall Oven Not Baking!

Started by 1mortime

Replies: 21
Views: 12361
Last post December 23, 2008, 04:36:10 PM
by 1mortime