If I knew what I was up against, I would've instructed the customer how to fix their own problems over the phone for free. But if I have to come to the house, it's an automatic $80.00 charge. I haven't worked on a 30 year old oven in awhile so I didn't think to ask about the oven timer.
Business is business. The gas station doesn't give me a break when I buy gas, the toll takers still charge me $5.00 to cross the SF Bay Bridge, Marcone doesn't give me a price break on parts; then I should tell people upfront that I will charge $80.00 if I have to come to their house and turn a simple switch or reset a circuit breaker. I think that's fair, huh??
And when people ask me for a discount, I usually tell them that I will give it on their next repair job. Most times, I won't see them after the one completed job.