Author Topic: OLD Frigidaire oven will not get hot RBE97N  (Read 2575 times)

Offline wildimaginations

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OLD Frigidaire oven will not get hot RBE97N
« on: February 10, 2012, 06:31:46 AM »
Customer complained that 30 year old oven will not turn on.  Hoping it's not serious because it's a 23" wide oven and there is no replacement for it.


Got to the job, took one look and spent about 10 seconds to resolve the problem.  Customer looks at me and says, "THAT'S ALL???"   :tickedoff:


"No, now I need to take care of the paperwork."  Collected $80.00.  The paperwork took longer than the repair.   8)









For all the newby techs that hasn't been around for 30 years, look for this easy fix and RE-EDUCATE the customer.
Appliance Service Technician
Authorized servicer on LG appliances.
About 45 mins east of San Francisco

Offline AJ

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Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #1 on: February 10, 2012, 06:40:02 AM »
See that every now and then, but less often then I use to.
Hope you find our website helpful.

Offline HAS

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Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #2 on: February 14, 2012, 07:03:57 PM »
Thanks wildimaginations. I' m sure the next problem they have they won't call you. Hopefully they call me.
I been doing this too long...

Offline whirlpooltech

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Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #3 on: February 14, 2012, 07:44:55 PM »
You seem quick to judge HAS.

How much would you have charged?

We have no idea if wildimagination had to drive a long distance to get to this call or any number of other factors.

If it was a good customer and I did not have to drive out of my way I would have given them a break myself, but that's just me.

I don't think wildimagination is hurting for work so he must be doing something right.


Offline bigbuck

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Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #4 on: February 14, 2012, 07:50:03 PM »
my charge would have been 89.00, so 80.00 is not bad.  no breaks. O0

Offline theoldstoveguy

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Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #5 on: February 14, 2012, 08:04:38 PM »
I try to help on the phone each call with the simple things. Check the breakers Etc.  I lose a lot of calls from advice that was correct but gain 3-4 new customers from that phone call. I always ask if there is any other appliance to look at as long as they are paying for the time. You don't pay me for what I do ,you pay me for what I know .

Offline wildimaginations

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Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #6 on: February 14, 2012, 10:51:59 PM »
That's ok HAS.  You can have the old coot when he calls.  I'm swamped with work all the time anyway. 
Appliance Service Technician
Authorized servicer on LG appliances.
About 45 mins east of San Francisco

Offline RAH52

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Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #7 on: February 15, 2012, 05:05:31 AM »
When my van breaks down and its a "quick fix" ,I don't get a break .You need to charge to stay in business .

Offline HAS

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Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #8 on: February 25, 2012, 07:40:29 AM »
I'm sorry if I offended some people. I guess I'm old school. Normal charge for me is 80.00 local and 90.00 for the rest  I would have never charged them full amount, never.  Half or maybe a little less dependingon  the customer and the location.
I been doing this too long...

Offline shillion

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Re: OLD Frigidaire oven will not get hot RBE97N
« Reply #9 on: February 27, 2012, 04:54:25 AM »
I do the same thing theoldstoveguy do,guide the the customers on the phone to try to make sure it was not a timer setting problem.I will gain new customers thru being helpful.There are technicians who has big page ads in the yellow pagers and newspapers who has to find money to pay for them everyday so they cannot afford to spend time on the phone and not getting paid for.So there is a reason to do and not to do this free consultation.   shillion

 

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