Okay, finally gave up as we needed our washer now! It's been two weeks and since this washer is 20+ years old, I just bought a new washer and dryer last night to be delivered tomorrow. It is also Kenmore but a model made by Samsung. The salesman was interesting...said some Kenmore washer/dryers had been made in Mexico but quality was so poor they stopped that. Many now made in North Korea but some Mexico models still being offered until they are gone.
Thanks to all of you for your advice. I gave it a shot but time ran out...
Merry Christmas, Happy Holidays, etc.,