Whirlpool Duet Washer, GHW9100LW1, No Power

[ChrisR]

Hello,
I have a Whirlpool Duet Washer, model number GHW9100LW1.  The last time I tried to use the washer it stopped just as the cycle started (locked, started filling then stopped).  A few things I've found...

1. There is no response on the front panel (lights, beeps, etc.).
2. There is a "click" from the CCU but it will click intermittently when left plugged in (like it's turning on the solenoid and then it's going off).
3. There is power running up to the CCU.
4. I checked all of the connections to the CCU and door lock.
5. I opened up the front panel of the unit and found...
    a. A kinked/cut wire on the ribbon cable.
    b. A black spot from where a wire grounded against the metal on the panel.
    c. A few wires that were darkened (but not melted altogether).
    d. There was a spot of the back of the board where it obviously got nice and hot (black, melted solder, etc.).

I replaced the user interface since there was obviously a major problem in the unit.  Once everything was back together, there's still no power/response on the front controls.

I'm thinking I had the user interface AND the CCU go out at the same time but I'm open for any suggestions.

Thanks, in advance, for your help.

Regards,
Chris

[whirlpooltech]

I'm thinking I had the user interface AND the CCU go out at the same time but I'm open for any suggestions.

Could be, but it may just be the interface giving you all the trouble.

Replace the interface and if it works I would put the old CCU in and see if it still works ok.

[ChrisR]

Hello,
Sorry for the delayed response, I was out of town for work...

I have already replaced the interface (as mentioned in my first post).  That's where I'm getting the intermittent solenoid clicking as the unit is plugged into the outlet.

It acts like it's trying to kick on the unit (an initial "click" when plugged in) but then I eventually get a second "click" from the unit (like it senses that something is wrong an disengages the power).  If I leave the unit plugged in for a short period of time, it will "click" several times (trying to turn on, then off, I'm figuring).

Right now I'm debating whether to purchase the new CCU unit....

Thanks,
Chris

[whirlpooltech]

What did you end up doing with this washer?

[ChrisR]

Hello,
I replaced BOTH the CCU and the User Interface.  Worked right away...

Best Regards,
Chris

[whirlpooltech]

Good to hear you got it working.