Author Topic: LG dryers with cracked drums. FYI  (Read 6728 times)

Offline wildimaginations

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LG dryers with cracked drums. FYI
« on: September 01, 2011, 10:02:42 AM »
LG is responding to the complaints of cracked drums in their entire LG dryer line up by offering a replacement for the cracked drum part for free.  

NOTE:  This will only apply if you have an authorized LG servicer replace the drum for you.  The labor is not covered so you will have to pay for the labor to have the drum replaced.  You can call LG customer service at 1 800 243 0000 for more info.

If you hear strange thumping noises when the dryer is turning, it may mean the drum may have a serious problem.  Usually the sound goes like this:  
thump...thump.................thump...thump.................thump...thump

Attached below is some pics of a customer with a cracked drum that turned into a hole where we found articles of clothing lost inside the dryer when I took it apart.  The customer said that the noise started about a month ago and just got worse and worse everytime they used it.  By the time I got to it, they had stopped using the dryer and was hanging their laundry on the old clothes line.

Appliance Service Technician
Authorized servicer on LG appliances.
About 45 mins east of San Francisco

Offline krazytech

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Re: LG dryers with cracked drums. FYI
« Reply #1 on: September 01, 2011, 07:14:53 PM »
LG drums have a lifetime warranty... but not labor?
Check the Basics first!!! Read the Manual !!!Buy the tech a Beer!!!

Offline wildimaginations

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Re: LG dryers with cracked drums. FYI
« Reply #2 on: September 01, 2011, 09:10:48 PM »
No, the dryer is only covered for the first year parts and labor.  The drum is a special issue and the part is only covered if it is cracked.  LG reserves the right to cancel this coverage at any time so take advantage of it if your drum is cracked.

No, they won't cover labor. Don't know why they won't cover the labor.
Appliance Service Technician
Authorized servicer on LG appliances.
About 45 mins east of San Francisco

Offline tgoods

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Re: LG dryers with cracked drums. FYI
« Reply #3 on: September 01, 2011, 11:48:43 PM »
Is it the same paper-thin metal or have they improved it?

Offline wildimaginations

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Re: LG dryers with cracked drums. FYI
« Reply #4 on: September 02, 2011, 01:09:17 AM »
New and improved from the old and crappy. :)
Appliance Service Technician
Authorized servicer on LG appliances.
About 45 mins east of San Francisco

 

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