Are you running it with the cover on or off of the evaporator?
The cover should be on the evaporator so you get proper air flow.
ridge temp is extremely low
Extremely low tells me nothing, what is the temperature? The refrigerator should be around 38 Deg. F.
The only way the refrigerator cools is from the air in the freezer, so it's odd that the freezer would not get cold enough to freeze water, yet you make it sound like the refrigerator is to cold.
I am not seeing very good cooling results?
Once again what's the temps of the freezer and refrigerator. Even if the freezer freezes water it may not be working right. What freezes at 32 Deg. F. but the freezer should run around Zero Deg. F.