Author Topic: F35 and SUDS error code - You'll want to read this.  (Read 8504 times)

Offline jtow512

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F35 and SUDS error code - You'll want to read this.
« on: July 19, 2011, 02:31:21 PM »
1.) The Purchase:
I purchased my Duet Steam Model Number WFW9500TW01 on 11/04/08.

2.) The Problem:
7/1/2011 It started getting the F35 error.

3.) The Troubleshooting:
I was able to open the top of the washer and go through some of the troubleshooting that I saw online (disconnecting the hose, blowing back into the washer) which seemed to fix it for about 10 loads but then again it started SUDS / F35 non-stop. I called a local repair service and found that I needed the “analog water pressure level sensor” which apparently had been discontinued by Whirlpool and replaced with a re-engineered part.

4.) The Part needed out of stock and backordered for months:
Old Part: W10156252
New Part: W10415587

The local repair service said that the part was on national backorder and according to their main supplier it had been so for 2 months. The new shipment of these parts was supposed to arrive 7/18/2011. On 7/18/2011 nobody called me to tell me whether or not they were in, so I called Whirlpool and escalated the issue with them.

5.) The call to Whirlpool:
 First I spoke with Emma, she confirmed the part was now on a preliminary delivery date of 7/29/11. I shared my frustrations and she transferred me to a “specialist”, who, spoke as if she was chewing her own face - her name was “Candy” from Tennessee. I knew that I wasn’t going to get anywhere with her so I escalated to her manager “Austin”. “Austin” tried or said he tried to find the part from a couple of sources but couldn’t. He said:

 “Sir, in this case what we need to do is get this to our Product Review Board who may offer you a replacement unit. They will call you within 24 hours”.

6.) The call from the Whirlpool Product Review Board:
The next day 7/19/2010 a woman named Tihate called me and said that I qualified for a new replacement machine. She went on to explain that it was a newer model but would still fit on my pedestals that I purchased and would be white like my old model.

6a.) One Small Thing:
Tihate added that there would be a small fee for the new washer of $578.57

7.) The final resolution.
I politely declined her offer. I will now wait for the part, fix the washer and sell it along with every Whirlpool, GE and Maytag appliance in my home.

My new LG washing machine will be here tomorrow, with a standard 10 year warranty which costs about $150 more than the replacement from Whirlpool.


WHIRLPOOL W10415587 Switch, AP5264563




Offline AJ

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Re: F35 and SUDS error code - You'll want to read this.
« Reply #1 on: July 19, 2011, 03:13:54 PM »
Quote
6a.) One Small Thing:
Tihate added that there would be a small fee for the new washer of $578.57

Wow, 'small' fee!?

I would not be happy either....  :tickedoff:

Offline tgoods

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Re: F35 and SUDS error code - You'll want to read this.
« Reply #2 on: July 19, 2011, 04:02:37 PM »
Or you could do what jimkelis did and use a W10312527 instead.  In spite of the problems I still would prefer Whirlpool over LG.

Offline JWWebster

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Re: F35 and SUDS error code - You'll want to read this.
« Reply #3 on: July 19, 2011, 05:34:02 PM »

My new LG washing machine will be here tomorrow, with a standard 10 year warranty which costs about $150 more than the replacement from Whirlpool.



Talk about jumping out of the frying pan into the fire :D
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Offline RAH52

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Re: F35 and SUDS error code - You'll want to read this.
« Reply #4 on: July 19, 2011, 05:47:39 PM »
I wish you good luck with your LG's ...thank goodness you bought an extended warramty .Here in Canada they are the worst company to deal with . Give me whirlpool anytime.

Offline JWWebster

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Re: F35 and SUDS error code - You'll want to read this.
« Reply #5 on: July 19, 2011, 07:12:14 PM »
LG is manufactured in Korea under the Goldstar brand.
Good luck with that new purchase. A better thang to do would be ask somebody about Junk. LOL
May the hinges of our friendship
        never grow rusty.

About the icons: The beer is tip link, if a tech saves ya some money buy em a 6 pack. The small green square=personal message. The green dot is a link to my web page on appliance repair and other general BS I love to post. The letter sends me email.
I love fan letters! LOL

Offline RegUS_PatOff

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Re: F35 and SUDS error code - You'll want to read this.
« Reply #6 on: July 20, 2011, 08:23:46 AM »
My LG Washer & Dryer have been working great since new (about 3 years)
After leaving this Earth, "Do you want the smoking or non-smoking section?"

Offline whirlpooltech

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Re: F35 and SUDS error code - You'll want to read this.
« Reply #7 on: July 20, 2011, 08:31:18 AM »
I don't think LG is any different then any other brand. You may find that it's not any easier to get parts for LG then Whirlpool.


Offline JWWebster

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Re: F35 and SUDS error code - You'll want to read this.
« Reply #8 on: July 20, 2011, 09:57:15 AM »
Think "Roper" Top Loader. LOL
May the hinges of our friendship
        never grow rusty.

About the icons: The beer is tip link, if a tech saves ya some money buy em a 6 pack. The small green square=personal message. The green dot is a link to my web page on appliance repair and other general BS I love to post. The letter sends me email.
I love fan letters! LOL

Offline dab147315

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Re: F35 and SUDS error code - You'll want to read this.
« Reply #9 on: July 22, 2011, 03:26:55 PM »
LG .What a piece of junk.You will be sorry.

Offline john63

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Re: F35 and SUDS error code - You'll want to read this.
« Reply #10 on: July 24, 2011, 04:03:13 PM »
<<<LG .What a piece of junk.You will be sorry.>>>

********

<laugh>
Another "man of few words".
Why will jtow512 be "sorry"?
Do tell.

Offline niobrara

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Re: F35 and SUDS error code - You'll want to read this.
« Reply #11 on: July 24, 2011, 04:47:23 PM »
i work on all brands and i like lg washers.now there ref are a different topic.i am seeing very few issues with there washers.Whirlpool used to be my fav , but between bearings and f 70 and 71 codes that is changing.

Offline ca_nimrod

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Re: F35 and SUDS error code - You'll want to read this.
« Reply #12 on: January 18, 2012, 12:34:50 PM »
Here is a good video on how to repair this switch. I am posting this here now (even thought this thread is long over) so others who search the site can see this video. I think the part number shown is the old one, and would only need to be updated to the part number referenced here.

WHIRLPOOL W10415587 Switch, AP5264563



Offline ca_nimrod

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Re: F35 and SUDS error code - You'll want to read this.
« Reply #13 on: January 18, 2012, 12:53:48 PM »
Oooops. Here is the video.


Offline ScottyMo1

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Re: F35 and SUDS error code - You'll want to read this.
« Reply #14 on: January 19, 2012, 05:05:24 PM »
Might not be a bad sensor, could be the air trap clogged up with gunk. I have ran into a few of these with the F35 error, and yes that code indicates a bad pressure sensor, but if too much, or the wrong detergent is used, the air trap will gunk up and the sensor gives a bad reading. Just food for thought.

 

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