Author Topic: Appliance Repair Business & the iPad.  (Read 6035 times)

Offline AJ

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Re: Appliance Repair Business & the iPad.
« Reply #10 on: May 29, 2011, 07:04:07 PM »
My last smart phone was a blackberry.

I found it hard to do much real work on it. Other then using it for email I mostly used the internet on the blackberry to read things.

Hard to even read something on a small screen.

My last cell phone upgrade I skipped getting a smart phone and got a basic phone that will still let me do emails.

This iPad seems like a extension of my laptop and with 3g built in I can get online anyplace there is a cell signal.

Also with cloud computing (mobile me, iDisk and Dropbox) I can keep the iPad synced with my laptop and store service manuals online just like I would store them on a hard drive.
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Offline AJ

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Re: Appliance Repair Business & the iPad.
« Reply #11 on: May 29, 2011, 07:36:08 PM »
We use intuit for our processing using their go payment application.

The go payment looks interesting.

http://gopayment.com/

How often do you use it?
Do you swipe the cards most of the time or do people call in with there CC # to pay on there accounts?
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Offline TechnicianBrian

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Re: Appliance Repair Business & the iPad.
« Reply #12 on: May 29, 2011, 07:52:43 PM »
About 50% of our calls are paid for by cards and the techs run them while at the customers home. This way we help prevent fraud since we never capture or write down a customers card number, and all transactions are secure.

Offline PARTech

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Re: Appliance Repair Business & the iPad.
« Reply #13 on: May 29, 2011, 10:40:26 PM »
Hmmmm... I'll be glad when we get some more cell towers in our area then.  I use a droid phone and tether my laptop when I am in range, and for CC I call the office and read the CC info to be punched into our machine.  Think I'll be checking a few of these out. What is 'cloud' computing?
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Offline AJ

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Re: Appliance Repair Business & the iPad.
« Reply #14 on: May 29, 2011, 10:41:54 PM »
This explains it better then I can.

http://en.wikipedia.org/wiki/Cloud_computing
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Offline theoldstoveguy

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Re: Appliance Repair Business & the iPad.
« Reply #15 on: May 29, 2011, 10:45:32 PM »
I have a Blackberry and have 60 manuals on it, by downloading it to my computer and send it to my phone by Blackberry desktop. I can not look up parts as my parts distributor uses Microsoft Internet Explorer. I can look up part prices and availability if I have a part number. I use it for simple fault codes and such, other than that I use my laptop.

Offline AJ

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Re: Appliance Repair Business & the iPad.
« Reply #16 on: June 02, 2011, 11:02:17 AM »
Brian,

Are you able to track parts inventory on your ipad?

For example when you make a invoice that includes parts on your ipad does it remove the parts from your inventory?



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Offline TechnicianBrian

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Re: Appliance Repair Business & the iPad.
« Reply #17 on: June 02, 2011, 03:51:55 PM »
I use custom scheduling software that is accessable via the ipad, so yes it tracks calls and inventory along with some basic accounting functions.

Offline AJ

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Re: Appliance Repair Business & the iPad.
« Reply #18 on: June 02, 2011, 09:16:58 PM »
Brian, do you ever run into customers that don't have a email address to send the invoice to? What are you doing in them caes?

I have been using quick books on a windows pc, it's the only thing I use a windows pc for anymore. Im going to try quick books online as I can upload my current QB data base and start using it from my mac. There is also a free iPad app for it.

Still wondering if I can really get by without printing a invoice 100% of the time.
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Offline krazytech

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Re: Appliance Repair Business & the iPad.
« Reply #19 on: June 02, 2011, 11:49:28 PM »
I have had many customers that say thats OK, I don't need a invoice....If there is no email or Don't want to give it to you....
Check the Basics first!!! Read the Manual !!!Buy the tech a Beer!!!

 

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