ice dispenser not working after power outage

[phoenix79]

I live in N. Alabama and we had those storms come through a couple weeks ago. We didn't have any serious damage here thank goodness but were without power for several days. When it came back on the ice dispenser on my Whirlpool Gold Side-by-side would not drop ice. It makes ice just fine, and when you hit the paddle to get ice, the lcd screen lights up, but it doesn't release ice. The water dispenser does work. This model has the in-door ice bin.

Model GS5SVAXVB00

[krazytech]

remove the ice bin and check the ice chute is clear of and ice that may be stuck . dump out all the old ice . replace the ice bin and try the paddle . do you hear the damper door open? if you do them just wait for the ice maker to make new ice.

[phoenix79]

I've tried that. it's not making any noise. The door opens, but it appears that the agitator(?) motor isn't running. I've read that some models have a reset for prolonged power outages, could this be it, or is it something more?

[krazytech]

the Auger motor may be frozen or shorted . You can remove motor check to see if it is full of ice... when the freezer is out of power . ice melts and wter drips down the Auger motor then freezes  it .

[phoenix79]

Call me retarded, but how do you get the motor out???

[krazytech]

No I wouldn't call you that.
The motor is in the door under the ice bin. 4 screw will remove the cover. unplug the wires then 4 more will remove the motor. be careful as the rod may come out that goes to the ice bin.

[phoenix79]

Do I get to it from the inside or the outside? On the inside, if I remove the ice bin I have 2 screws

Where are the other 2?

 If I go in from the front, I have removed the front panel cover and the 4 screws from the front panel but it felt like it was glued in and I didn't want to pull too hard if it was.

[niobrara]

Look under the picture you took, right above the top shelf on the door maybe.

[AJ]

If you have not seen it already here is the service manual, maybe it will be of some help.

http://appliancejunk.com/forums/index.php?action=downloads;sa=view;id=43

[AJ]

Factory part number for that motor is: W10271506

[krazytech]

the cover may be frozen in as water may have gone down the shaft,,,

[krazytech]

follow the shaft down.. get down on the floor and look up . You should see the cover...

[phoenix79]

Got it working!!! Pulled it out, let it thaw and poured the water out of it. Plugged it into the freezer and tested it and it still worked!!!!! Thanks guys!!

[krazytech]

Welcome glad you got it fixed...