Author Topic: ice dispenser not working after power outage  (Read 5969 times)

Offline phoenix79

  • VIP Member
  • Member Since: Aug 2010
  • Posts: 9
ice dispenser not working after power outage
« on: May 11, 2011, 09:59:14 AM »
I live in N. Alabama and we had those storms come through a couple weeks ago. We didn't have any serious damage here thank goodness but were without power for several days. When it came back on the ice dispenser on my Whirlpool Gold Side-by-side would not drop ice. It makes ice just fine, and when you hit the paddle to get ice, the lcd screen lights up, but it doesn't release ice. The water dispenser does work. This model has the in-door ice bin.

Model GS5SVAXVB00

Offline krazytech

  • Technician
  • Member Since: Sep 2007
  • Posts: 705
  • Country: us
    • Buy me a beer through paypal
Re: ice dispenser not working after power outage
« Reply #1 on: May 11, 2011, 10:21:40 AM »
remove the ice bin and check the ice chute is clear of and ice that may be stuck . dump out all the old ice . replace the ice bin and try the paddle . do you hear the damper door open? if you do them just wait for the ice maker to make new ice.
Check the Basics first!!! Read the Manual !!!Buy the tech a Beer!!!

Offline phoenix79

  • VIP Member
  • Member Since: Aug 2010
  • Posts: 9
Re: ice dispenser not working after power outage
« Reply #2 on: May 11, 2011, 10:42:42 AM »
I've tried that. it's not making any noise. The door opens, but it appears that the agitator(?) motor isn't running. I've read that some models have a reset for prolonged power outages, could this be it, or is it something more?

Offline krazytech

  • Technician
  • Member Since: Sep 2007
  • Posts: 705
  • Country: us
    • Buy me a beer through paypal
Re: ice dispenser not working after power outage
« Reply #3 on: May 11, 2011, 10:50:57 AM »
the Auger motor may be frozen or shorted . You can remove motor check to see if it is full of ice... when the freezer is out of power . ice melts and wter drips down the Auger motor then freezes  it .
Check the Basics first!!! Read the Manual !!!Buy the tech a Beer!!!

Offline phoenix79

  • VIP Member
  • Member Since: Aug 2010
  • Posts: 9
Re: ice dispenser not working after power outage
« Reply #4 on: May 11, 2011, 12:06:24 PM »
Call me retarded, but how do you get the motor out???

Offline krazytech

  • Technician
  • Member Since: Sep 2007
  • Posts: 705
  • Country: us
    • Buy me a beer through paypal
Re: ice dispenser not working after power outage
« Reply #5 on: May 11, 2011, 09:00:25 PM »
No I wouldn't call you that.
The motor is in the door under the ice bin. 4 screw will remove the cover. unplug the wires then 4 more will remove the motor. be careful as the rod may come out that goes to the ice bin.
Check the Basics first!!! Read the Manual !!!Buy the tech a Beer!!!

Offline phoenix79

  • VIP Member
  • Member Since: Aug 2010
  • Posts: 9
Re: ice dispenser not working after power outage
« Reply #6 on: May 12, 2011, 12:28:03 PM »
Do I get to it from the inside or the outside? On the inside, if I remove the ice bin I have 2 screws

Where are the other 2?

 If I go in from the front, I have removed the front panel cover and the 4 screws from the front panel but it felt like it was glued in and I didn't want to pull too hard if it was.

Offline niobrara

  • Technician
  • Member Since: Sep 2009
  • Posts: 1188
Re: ice dispenser not working after power outage
« Reply #7 on: May 12, 2011, 10:17:55 PM »
Look under the picture you took, right above the top shelf on the door maybe.

Offline AJ

  • Technician
    Administrator
  • Member Since: Jun 2007
  • Posts: 9602
  • Country: us
    • ApplianceJunk.com - Appliance Repair
Re: ice dispenser not working after power outage
« Reply #8 on: May 12, 2011, 10:22:50 PM »
If you have not seen it already here is the service manual, maybe it will be of some help.

http://appliancejunk.com/forums/index.php?action=downloads;sa=view;id=43
Hope you find our website helpful.

Offline AJ

  • Technician
    Administrator
  • Member Since: Jun 2007
  • Posts: 9602
  • Country: us
    • ApplianceJunk.com - Appliance Repair
Re: ice dispenser not working after power outage
« Reply #9 on: May 12, 2011, 10:28:54 PM »
Factory part number for that motor is: W10271506
Hope you find our website helpful.

 

No water from dispenser-ice maker working-replaced valve inlet

Started by Evan

Replies: 2
Views: 4326
Last post August 18, 2007, 05:17:53 PM
by Evan
No water at dispenser - ice maker working fine

Started by drstroud

Replies: 6
Views: 5587
Last post October 30, 2008, 09:37:43 AM
by Repair-man
Hotpoint water dispenser not working

Started by sgtv0811

Replies: 5
Views: 6413
Last post December 27, 2008, 05:12:35 AM
by Repair-man
kenmore refrig 55539400 water dispenser not working

Started by tomruedi

Replies: 13
Views: 2452
Last post January 28, 2013, 06:48:32 PM
by AJ
ice maker dispenser not working??

Started by kennyb3030

Replies: 3
Views: 2762
Last post April 07, 2009, 04:08:05 PM
by Repair-man
Ice Dispenser Stopped Working

Started by tessa1120

Replies: 8
Views: 2471
Last post May 06, 2009, 07:30:20 PM
by tessa1120