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Front Load Direct Drive Washers No Spin or Wet Clothes

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AJ:
Maytag and Whirlpool Front Load Direct Drive Washers No Spin or Wet Clothes Complaint

Model Numbers:
WFW94HEX*0
WFW95HEX*0
WFW97HEX*0
MHW6000X*0
MHW7000X*0

Serial Numbers: Prior to C053

Customer Concern:
 The customer may experience the washer not completing the cycle, not spinning, not draining or wet clothes at the end of the cycle.

Cause:
 1-Single item loads may create an “off balance” condition that will prevent the washer from reaching full speed spin. 2-If this is not the case, the control software may be detecting an out of balance condition.

Correction:
 If the cause is item #2 above, Order and replace the Central Control Unit (CCU). The software has been updated to resolve these complaints.

Model #           Part #
WFW94HEX*0    W10384503
WFW95HEX*0    W10384504
WFW97HEX*0    W10384505
MHW6000X*0    W10384506
MHW7000X*0    W10384507

warrenkeller:
Hi there, i was looking into buying this washing machine and i was noticing all the negative reviews on the no spin or long balancing times. If i buy the washer tomorrow how can i make sure i have the new board in it and also how has the new board helped out the balancing problems. thank you

Warren

tgoods:
If the serial number starts with C101 or later, it should have the updated control in it.  In the serial number, C means it was built in the Clyde, Ohio plant. The next digit is the year, 0 = 2000, 1 =2001.  The next 2 digits are the week it was manufactured.

DIYr:
Not sure if serial number code still applies.  Seems like Whirlpool has been using the same code scheme for more than 10 years and the 1 following the C can either be 2001 or 2011.  My brand new (Nov 2011) WFW97HEXL2 has C1 as starting code string.

tgoods:
You're right.  I meant to say 0 = 2010, 1 = 2011.  Before 2010 the year was represented by a letter, not a number. If Whirlpool keeps this code scheme, the same code will be reused every 10 years.

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