I hope you still check this forum! Do you have any idea where there is an online manual for this model? I've Googled it and all I found was a link for the manual posted at FixYa dot com, but it is no longer active.
I am pretty sure this clutch issue is what's happened to mine today. My hubby isn't very mechanically inclined but if it could be as simple as greasing something, I think between the two of us we could figure it out.
I got the DC error, only had a soccer uniform and a shirt in the washer. Rearranged anyway, and it just wouldn't finish. If I take everything out, it works fine. I opened the lid and the white agitators spin clockwise smoothly, they will spin counter smoothly sometimes and sometimes they won't. Feels like they lock. The counter clockwise movement is completely random when it'll move and when it won't.
Bought this in 2004, #108423...serial. Never had any issues until now. Besides the major clothes tangles that it produces, when the absent center agitator technology was suppose to prevent that...not.