GE side by side refrigerator ice maker shoot keeps opening on its own

[janeym]

Does anyone know how to fix my ice maker?  The ice maker shoot in the door keeps opening and closing all day (and night) long.  No ice comes out but it just makes a loud clicking over and over again when no one is even near the refrigerator.  GE told us to unplug it for 1 minute to reset the board but it has not helped at all.
This is the one that has no outside control pad just a tap you slide from water to ice.  Nothing fancy.
Please help

Model 20-27

[Repair-man]

Janey;

Regardless of how plain your fridge is, we must have a model number to see the product for ourselves to help you.

[janeym]

Sorry, I wrote it in the thread title.  It is a GE 20-27 Side by Side fridge.  20-27 is the model number- that is how old it is- no cool name,lol

[Repair-man]

Seriously, you don't know where to look for the model?

It's on the ceiling of the FF section or the  left interior wall.