2 years old? Seldom used?
The last time I took apart a stove like that, I found a ton of mouse droppings in the upper insulation over the oven cavity. Mice love this area due to the warm insulation and go there to remove bits of it to carry to their nests. In my particular case, they also made nests inside the insulation, so there was a ton of excrement there, and believe me, it will make your nose burn and your eyes water when the oven is turned on. As the oven heats, this stuff melts and seeps into the oven, smelly dark and nasty. I have literally had to replace the entire oven insulation wrapper and hose down the unit outside to remove this kind of infiltration. I'm not saying yours is this way, but a quick inspection under the main top by a technician who can open the oven panels up will suffice.
This oven was used by a 80 year old lady who seldom cooked herself a meal anymore, only for holidays when the grandkids come.