I know on the early models there was a problem that when the customer opened the lid when the sifter coil was in the middle of sifting from wash to spin it would hang in sifting mode. This would cause the coil to have 135 VDC the whole time the lid was opened. During normal operation the 135VDC is only on the coils for the first 18 seconds when the washer is changing from wash to spin mode.
Naturally this would cause the sifter to fail. Then the motor will put the sifter code and the washer will not wash properly.
The new motors will not do this. This is not something that the customer done wrong because it is supposed to be ok to open the lid at anytime.
As for the codes…
Over the years I have grown to hate self-diagnostics on appliances, which is what the codes are more or less. To often when I go on a service call for any appliance that is giving a self-diagnostics code the board that is doing the diagnostics is what the problem is to start with. (If this makes any sense).
I don’t think the customer is doing anything wrong.
Overall I like the design of this machine but they got some kinks they need to work out. Should have been worked out before they went on the market.
For anyone else that may read this thread…
Don’t just clear the code. See what the code stands for and check whatever the code says is bad. If it doesn’t seem to be bad clear the code. If it seems to be bad replace it then clear the code.
For example if it is the lid switch code check the lid switch and if the lid switch is ok clear the code. If the code comes back the motor is bad.
Here are a few repair pages http://www.appliance-repair-it.com/clothes-washer-repair.html#HydroWave
As much as we talked about this washer on this thread we pretty much covered it all but those pages may help more.