Author Topic: KitchenAid KDTE104EBL1 malfunction after one month  (Read 158 times)

Offline applianceowner

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KitchenAid KDTE104EBL1 malfunction after one month
« on: April 30, 2016, 09:23:58 AM »
In March the unit was installed by a Lowes vendor.  It performed well for a month, at which point the front indicator light (blue, red, white) would not work at the end of cycle.  As well, dishes were not dry, to varying degrees.  A technician was called by the manufacturer.  They ordered a new control board which was installed on the next visit.  The tech left without testing the unit and in fact said that things still seemed amiss.   The problem has continued and another service call is scheduled for next week.  Any insight is appreciated.  Factory defect, installation problem ?  Seems that three or four service calls is about what a new unit should cost the company, which is what I told them today.  Thanks for participation. The company said the tech should have call their technical support before leaving last time and is again instructed to do so on the next visit. Thanks again.

Online LowSL2

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Re: KitchenAid KDTE104EBL1 malfunction after one month
« Reply #1 on: April 30, 2016, 02:06:45 PM »
Sounds like a typical parts changer.... ::)

The tech needs to run the self diagnostics to determine what the problem is. The control stores error codes. It could be a bad user interface or control board. One call to Whirlpools tech line would have solved it. Unless it was A&E. Then, I wish you luck.
LowSL2
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Offline applianceowner

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Re: KitchenAid KDTE104EBL1 malfunction after one month
« Reply #2 on: May 01, 2016, 06:28:51 AM »
Thanks for your kind and prompt reply.  The A&E are not in on this one.  I'll provide followup next week.  Whirlpool and I are on the case.    Any questions on anesthesia, shoot them my way.

Offline dab147315

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Re: KitchenAid KDTE104EBL1 malfunction after one month
« Reply #3 on: May 01, 2016, 01:31:46 PM »
Only one service pointer i see on there site is this.  https://drive.google.com/file/d/0B-i5KqMA2RZwNGRFVmV4dTRKU0U/view?usp=sharing

Offline applianceowner

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Re: KitchenAid KDTE104EBL1 malfunction after one month
« Reply #4 on: May 01, 2016, 06:42:36 PM »
Thanks for the technical bulletin.  Control buttons have been an issue.  At times, after selecting a cycle, pressing the start button produces a blinking light on the button, which doesn't start the cycle.  Repeated attempts/ pressing cancel eventually work, so far.  I'll update after the service call on Wednesday.  Thanks again for your kind reply.

Offline applianceowner

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Re: KitchenAid KDTE104EBL1 malfunction after one month
« Reply #5 on: May 04, 2016, 12:11:22 PM »
The tech just completed his service call.  He did call whirlpool tech support.  He found an error code for the door lock mechanism.  A replacement has been ordered for next week instillation.  Last nite the unit was still running after 8 hours, when I happened to wake up.  And there was no indicator light on at the time.  Thanks for the input. I'll update.  It takes a village to fix a dishwasher.

 

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