The warranty on my LG Electric Oven has been expired for a few months...
How many months?
If you are out of warranty up to (6) months--call LG's 800 number.
It's very possible that you will be given a "concession".
If you're an investor--you'll know that corporations provide "mission statements" or long-term goals.
LG Electronics made an ambitious announcement some years back,stating that they intend to become a "market-leading" appliance & electronics giant both globally and in the US market.
This philosopy is emphasized heavily during company-wide training seminars.
As a consumer--you want to work this to your advantage. In order for a company to achieve this goal--consumers must not only buy their products but those that have done so--must be kept satisfied to promote the brand.
Pick a time of the day that you are not pressed by other obligations (about an hour).
Your exchange on the phone with an LG CSR should be similar to the following:
CUSTOMER: "Hello, I would like to speak with a supervisor".
CSR: "He/she is busy right now, if you'll hold, I can get him/her in
a few minutes."
<Several minutes transpire>
SUPER: "Hello, this is so & so--how may I be of assistance?"
CUSTOMER: "I just wanted to say that I have an LG range--which
I very much like--but I'm having a small problem w/the
Hot Surface indicator light. Sometimes it never goes
out. I'm just out of the warranty and was wondering
if there's anything that LG can do for me."
I absolutely love their products and intend to continue
buying them as my older appliances wear-out.
SUPER: "I'm sorry that you're having a problem with your LG
range--let me give you what's called--a concession
number. This will authorized a repair as if the range
was still under warranty. I'll have a service center
contact you to schedule an appointment..."
While this exchange may NOT occur for you--it never hurts to try it.
The key here is to GIVE the supervisor a justification for offering a concession.
This allows the supervisor to defend him/herself to upper management if questioned. The goal of LG is to *expand* marketshare in a crowded & competitive US market--therefore offering a concession is defendable as this breeds a satisfied customer--which can become free advertising by word-of-mouth to relatives/co-workers/neighbors/friends, etc.