Author Topic: roper side by side ref not cold at all  (Read 4219 times)

Offline AJ

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Re: roper side by side ref not cold at all
« Reply #20 on: May 02, 2010, 08:32:16 PM »
I'm able to read the article you posted here. For some reason it's a little clearer then the one on facebook.  O0
Hope you find our website helpful.

Offline kellonnie

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  • Member Since: Oct 2009
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Re: roper side by side ref not cold at all
« Reply #21 on: May 02, 2010, 09:21:05 PM »
,

Offline john63

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  • Member Since: Feb 2010
  • Posts: 507
Re: roper side by side ref not cold at all
« Reply #22 on: May 02, 2010, 10:14:32 PM »
My sister-in-law was a Sears service technician--eventually became a regional service manager. Not an easy thing--becoming a "boss" of quite a number of guys in a what has been an all male profession for---seemingly forever.

I don't think you'll have any difficulty growing your business.
Take it one day at a time. No rush.
Keep providing the best possible service for your customer--anything that you can do to offer as a *value added service*--do it.
I cannot tell you how many times that my customers have expressed gratitude for simply taking a few minutes to TALK TO THEM!
Explain things. Write down critical information that's useful for the customer--stuff the salesperson never talked about. Stuff the delivery people never explained. Things that CSRs either never mentioned or are unaware of.
It's shocking how many service techs are NOT people-oriented in a job that definitely requires that skill!
Be enthusiastic--without over-doing it.
Be YOURSELF!

Eventually--you'll have a large customer base.
You'll look back and marvel at how much ground that you have covered--knowledge & experience never stops. And you'll also wonder where in the heck did all that time go?

Good luck/God bless!





Offline kellonnie

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  • Member Since: Oct 2009
  • Posts: 284
Re: roper side by side ref not cold at all
« Reply #23 on: May 02, 2010, 11:59:58 PM »
the best is when the husbands actually want to do the job or pull things out for me i love it, then they will sit on the floor with me asking all kinds of questions, like what in the world made you want to do this? its great

 

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