LG Electric Range HS Indicator Stays On for Burner

[greeneinc]

Hello All,

The warranty on my LG LRE30453ST Electric Oven has been expired for a few months and the oven continues to work like a charm with the exception of the HS Indicator staying on for the multi size burner even though it is not in use.  The oven has been off for two days now and the indicator continues to stay on.

I am somewhat mechanically inclined and would like to try and fix the oven myself instead of calling a repair provider.

Does anyone out there have a suggestion or access to a pdf version of the service manual so that I can review it?

Thanks again.
 

[JWWebster]

I think it may be a faulty temperature probe or possibly a bad switch. With the suspect eye cool check between terminals 2B and 1B for continuity, if you have continuity the eye needs to be replaced to correct the problem. See page 36 I have an electrolux video that shows how to get to and remove these type eyes

[john63]

Hello All,

The warranty on my LG Electric Oven has been expired for a few months and the oven continues to work like a charm with the exception of the HS Indicator staying on for the multi size burner even though it is not in use.  The oven has been off for two days now and the indicator continues to stay on.

I am somewhat mechanically inclined and would like to try and fix the oven myself instead of calling a repair provider.

Does anyone out there have a suggestion or access to a pdf version of the service manual so that I can review it?

Thanks again.
 

Failed TEMPERATURE SENSOR in the burner.

The burner assembly will need to be replaced.

Post the SERIAL NUMBER and double check the MODEL NUMBER at the tag located on the left side of the range (when the bottom drawer is opened).
Some model numbers will have additional numbers at the end--that are *not* shown on an OWNER MANUAL.

Post which burner has malfunctioned for a part number.

Right/Front
Left/Front
etc

[greeneinc]

Thank you very much for the information.

I will get the serial number information tonight and post it tomorrow.

The burner that is having the problem is the left front burner and after being used on Sunday, the HS Indicator has gone out.

[john63]

The warranty on my LG Electric Oven has been expired for a few months...

************

How many months?

If you are out of warranty up to (6) months--call LG's 800 number.
It's very possible that you will be given a "concession".

If you're an investor--you'll know that corporations provide "mission statements" or long-term goals.

LG Electronics made an ambitious announcement some years back,stating that they intend to become a "market-leading" appliance & electronics giant both globally and in the US market.

This philosopy is emphasized heavily during company-wide training seminars.

As a consumer--you want to work this to your advantage. In order for a company to achieve this goal--consumers must not only buy their products but those that have done so--must be kept satisfied to promote the brand.

Pick a time of the day that you are not pressed by other obligations (about an hour).

Your exchange on the phone with an LG CSR should be similar to the following:

CUSTOMER: "Hello, I would like to speak with a supervisor".

CSR: "He/she is busy right now, if you'll hold, I can get him/her in
       a few minutes."

<Several minutes transpire>

SUPER: "Hello, this is so & so--how may I be of assistance?"

CUSTOMER: "I just wanted to say that I have an LG range--which
                 I very much like--but I'm having a small problem w/the
                 Hot Surface indicator light. Sometimes it never goes
                 out. I'm just out of the warranty and was wondering
                 if there's anything that LG can do for me."
                 I absolutely love their products and intend to continue
                 buying them as my older appliances wear-out.

SUPER:       "I'm sorry that you're having a problem with your LG
                 range--let me give you what's called--a concession
                 number. This will authorized a repair as if the range
                 was still under warranty. I'll have a service center
                 contact you to schedule an appointment..."

While this exchange may NOT occur for you--it never hurts to try it.
The key here is to GIVE the supervisor a justification for offering a concession.
This allows the supervisor to defend him/herself to upper management if questioned. The goal of LG is to *expand* marketshare in a crowded & competitive US market--therefore offering a concession is defendable as this breeds a satisfied customer--which can become free advertising by word-of-mouth to relatives/co-workers/neighbors/friends, etc.
  
Good Luck.

[greeneinc]

Hello,

We purchased our oven in October 2009 from a Scratch and Dent Warehouse in NJ and I gave them a call and was informed that our 90 day warranty expired in January 2010.

The serial number information from the oven is:

907MMES00660 LRE30757ST /01

I will still go ahead and give LG a call this weekend to see about getting a possible concession.

Thank you all for the information.

[john63]

This range was manufactured in July 2009

9          2009
07        July
M         Country of Origin (Mexico)
MES      Factory ID
00660    660th LRE30757ST/01 Built in July '09

This should still be under LG warranty.

If it were NOT--the model/serial number tag/sticker would have been removed.
Some wholesalers will sell a scratch & dent new appliance with a 90 day warranty--but NOT thru LG.
Another Third Party Administrator (TPA) would cover the repairs (or the retailer does).

My suggestion at this point is to contact LG and request a warranty repair. You'll need the following info for the LG CSR...

Name/Address/Phone Number

Model/Serial Number

Purchase Date & Confirmation that you have a receipt.

NOTE:
We have done warranty service for consumers that purchased an LG product at Sears scratch & dent outlets.
This does not void warranty coverage---unless the model/serial number tag has been removed.
The retailer usually removes a tag and attaches it to a request-for-credit application which is sent to the manufacturer to receive  credit for a damaged appliance.

[greeneinc]

Thanks for the advice.

I contacted LG Customer Support and our appointment for a technician to come out and look at the range will be on Monday.