I ran the complete Steam Fresh cycle. I opened the machine immediately after the cycle finished. Same results. Drum was cool to the touch with tiny droplets of cold water all over.
Unplug the washer.
At the top/rear of the washer there two plastic anchors (looks like hinges).
Each has two phillips screws--remove only the lower screw from each side.
Grasp the top cover of the washer at the rear corners and slide the top cover rearward about two inches. Lift the top cover upward & remove.
Standing in front of the washer and looking at the top of the washer--the Turbo Steam Generator (TSG) is located on the left side behind the detergent dispenser box.
Remove the two wires at the heating element connectors and test the element for *continuity* with a VOLT/OHM METER.
If the element shows NO CONTINUITY--it has failed. The TSG element is not available as a separate part (last I checked). Order a new TSG part number: 3111ER1001D
(Retails for approx $96.00 US)
If the element shows continuity (good), place the VOLT/OHM METER test leads into the TSG element wires.
Plug the washer again.
Press & hold the SPIN SPEED and SOIL LEVEL buttons on the control panel---then press the POWER button.
Wait until the door locks (single click sound).
Press the START button 13 times at one second intervals.
At the 13th press of the START button---power will be supplied to the TSG heating element for 1.2 seconds.
Your meter should indicate 110 volts for 1.2 seconds.
If not--the MAIN BOARD has failed. Post the full model number for a correct part number.