Gina,not everyone in every market is satisfied with GE authorized service.
A lot of that comes from 2-3 weeks for GEAS to respond to a service call.
Once the product is out of warranty(not just GE) we get the calls.
Most customers thank us for quick repair response and at the same time say they will not re-buy whatever product we are servicing because of delayed authorized service response.
Once a product has been on the market a few years,we figure them out one way or another and implement repairs.
If we had access to your technical information early on we could help keep customers for all brands.
GE has an opportunity with this exclamation to be a front runner and offer the service community this information to see where it goes.
Try it a couple years and see what happens for GE retention on sales.
If it does not work out,put us back in the dark.
The sun will shine sooner or later for us.