GE SxS refrigerator tube in door plugged

[Wedgeman55]

I have a GE side by side - Model GSL25QGPJBS -  The problem is that I cant dispense water in door.    Ice works fine.    Checked valve,  dispensing water.    Resevoir is OK<   I took off coupling joining line going into door - getting water to there.     My hunch is maybe our good friends at GE may have forgot or under insulated the inside of door liner.   Any suggestions short of a new door at close to 500 bucks???   thanks ahead of time.    

By the way,    I tried to run steam into both ends of line,   and couldn't free it.    

Model GSL25QGPJBS

[niobrara]

I use hot water and a small bottle with a small long spout.Sqeeze the hot water in the line let set ,repeat .I use a second bottle to suck the water out or a shopvac.

[GE_Appliances]

Hello, this is Adam from GE.  I am sorry to hear about your issues with your refrigerator. I would love to see if my team can help you find a resolution to the problem.  If you could e-mail us at eresponse@GE.com , with your model#, serial # and a detailed description of the issue, we would be glad to try and help you work through it. Again, I apologize for the issue, I really hope we can help.

Thanks,
Adam with GE E-Response team

[whirlpooltech]

Hey AJ looks like GE found us.

I would love to see if my team can help you find a resolution to the problem.

If you really want to help why not just post the resolution here instead of posting a canned response like you do on your GE facebook page?

[AJ]

Hey AJ looks like GE found us.

If you really want to help why not just post the resolution here instead of posting a canned response like you do on your GE facebook page?

I would like to welcome GE to our forum.

It would be great to see GE post in our forums, but not just canned resposes with there email address.

[john63]

I'm impressed that GE appliances even has an "e-response" team.

However--I agree that participating on this forum in an open and public fashion is the best approach unless the type of repair potentially exposes the manufacturer to REAL and unnecessary liability.

[Wedgeman55]

I didn't mention upon checking refrigerator,  the liner does not come out.    The only part available is the whole door.   You wonder what they are thiniking when they design these products.   I appreciate the info about the water,   however,   if it froze once it will probably freeze again I would guess.    I have to go back to the house for a part on the washer so I might try that.   Thanks for the help so far.

[schaffersapplian]

This is a very common problem with GE Side by sides.  So common that they made this part here That is a heater kit with detailed instructions for your refrigerator on how to install it.   One thing i have found is that when i take the dispenser out, and start installing the kit, i use a hair dryer for about 5 minutes or so and blast hot air onto the waterline in the door, just helps speed up the process. You'll see in the instructions it may take up to 48 hours for water to start flowing again.

[GE_Appliances]

This is Gina from the GE e-Response Team.  The e-mail provided by Adam is to a team of dedicated GE consumer specialists that can offer valuable assistance to the poster.  Our main goal is to help with the issue in any way we can.  We do see your feedback about the canned responses and will consider that for future posts. 

Thank you,
Gina
Consumer e-Response Team
GE Appliances

[BrntToast]

if you have a steam gun for defrosting evaporators it will thaw that tube in a couple minutes

[JWWebster]

@ Gina: yall can feel free to post yer opinion. We value it here. Why can't we access GE repair manuals? Scared yall might loose yer day job er what? How do we know yall are legit with GE? Give us an answer to that one pwease?

Note: The Sublime one taps fingers on desk and waits patiently fer a response

[schaffersapplian]

This is a very common problem with GE Side by sides.  So common that they made this part here That is a heater kit with detailed instructions for your refrigerator on how to install it.   One thing i have found is that when i take the dispenser out, and start installing the kit, i use a hair dryer for about 5 minutes or so and blast hot air onto the waterline in the door, just helps speed up the process. You'll see in the instructions it may take up to 48 hours for water to start flowing again.

All you got to do is buy this kit! Your fridge will be fixed!

[JWWebster]

Dedicated GE CONSUMER specialists. OK I am getting it. I can see why that would be needed.

[AJ]

How do we know yall are legit with GE?

That is a good question JW. I can assure everyone that eresponse@ge is someone from GE.

A search of there IP address shows that infact it is someone posting from the ge.com servers.

[GE_Appliances]

Thanks AJ.  We are definitely legit, but understand the concern raised by JW.  We appreciate your follow-up.

Gina
GE Appliances