Author Topic: GE SxS refrigerator tube in door plugged  (Read 6014 times)

Offline JWWebster

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Re: GE SxS refrigerator tube in door plugged
« Reply #10 on: April 28, 2010, 07:59:03 PM »
@ Gina: yall can feel free to post yer opinion. We value it here. Why can't we access GE repair manuals? Scared yall might loose yer day job er what? How do we know yall are legit with GE? Give us an answer to that one pwease?

Note: The Sublime one taps fingers on desk and waits patiently fer a response :rofl:
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Offline schaffersapplian

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Re: GE SxS refrigerator tube in door plugged
« Reply #11 on: April 28, 2010, 09:52:23 PM »
This is a very common problem with GE Side by sides.  So common that they made this part here That is a heater kit with detailed instructions for your refrigerator on how to install it.   One thing i have found is that when i take the dispenser out, and start installing the kit, i use a hair dryer for about 5 minutes or so and blast hot air onto the waterline in the door, just helps speed up the process. You'll see in the instructions it may take up to 48 hours for water to start flowing again.

All you got to do is buy this kit! Your fridge will be fixed!
Authorized Samsung, Electrolux, Whirlpool, GE, Fisher Paykal, and Maytag Servicer with over 10 years experience.

Offline JWWebster

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Re: GE SxS refrigerator tube in door plugged
« Reply #12 on: April 28, 2010, 10:18:59 PM »
Dedicated GE CONSUMER specialists. OK I am getting it. I can see why that would be needed.
May the hinges of our friendship
        never grow rusty.

About the icons: The beer is tip link, if a tech saves ya some money buy em a 6 pack. The small green square=personal message. The green dot is a link to my web page on appliance repair and other general BS I love to post. The letter sends me email.
I love fan letters! LOL

Offline AJ

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Re: GE SxS refrigerator tube in door plugged
« Reply #13 on: April 29, 2010, 09:00:18 AM »
How do we know yall are legit with GE?

That is a good question JW. I can assure everyone that eresponse@ge is someone from GE.

A search of there IP address shows that infact it is someone posting from the ge.com servers.
Hope you find our website helpful.

Offline GE_Appliances

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Re: GE SxS refrigerator tube in door plugged
« Reply #14 on: May 07, 2010, 03:50:40 PM »
Thanks AJ.  We are definitely legit, but understand the concern raised by JW.  We appreciate your follow-up.

Gina
GE Appliances

Offline JWWebster

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Re: GE SxS refrigerator tube in door plugged
« Reply #15 on: May 07, 2010, 04:43:56 PM »
Cool
May the hinges of our friendship
        never grow rusty.

About the icons: The beer is tip link, if a tech saves ya some money buy em a 6 pack. The small green square=personal message. The green dot is a link to my web page on appliance repair and other general BS I love to post. The letter sends me email.
I love fan letters! LOL

Offline jumptrout51

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Re: GE SxS refrigerator tube in door plugged
« Reply #16 on: May 07, 2010, 06:42:08 PM »
Gina,not everyone in every market is satisfied with GE authorized service.
A lot of that comes from 2-3 weeks for GEAS to respond to a service call.
Once the product is out of warranty(not just GE) we get the calls.
Most customers thank us for quick repair response and at the same time say they will not re-buy whatever product we are servicing because of delayed authorized service response.
Once a product has been on the market a few years,we figure them out one way or another and implement repairs.
If we had access to your technical information early on we could help keep customers for all brands.
GE has an opportunity with this exclamation to be a front runner and offer the service community this information to see where it goes.
Try it a couple years and see what happens for GE retention on sales.
If it does not work out,put us back in the dark.
The sun will shine sooner or later for us.


Take a Kid fishing.

Offline john63

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Re: GE SxS refrigerator tube in door plugged
« Reply #17 on: May 07, 2010, 07:30:51 PM »
Gina,not everyone in every market is satisfied with GE authorized service.
A lot of that comes from 2-3 weeks for GEAS to respond to a service call.
Once the product is out of warranty(not just GE) we get the calls.
Most customers thank us for quick repair response and at the same time say they will not re-buy whatever product we are servicing because of delayed authorized service response.
Once a product has been on the market a few years,we figure them out one way or another and implement repairs.
If we had access to your technical information early on we could help keep customers for all brands.
GE has an opportunity with this exclamation to be a front runner and offer the service community this information to see where it goes.
Try it a couple years and see what happens for GE retention on sales.
If it does not work out,put us back in the dark.
The sun will shine sooner or later for us.






I agree.
GE or any of the other manufacturers can at *least* release service information on out-of-warranty products.






 

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