Getting a manual on that site takes some clicking...lots of clicking.
On the servicematters.com home page, hover your mouse over technical resources then click technical referance. On the next page under all the warnings, click accept. On the page that opens click technical library. A page with service updates, technical librarys and job aids will open, click job aids then click the small arrow pointing to what it is your looking for. On that same page on the left there is a link to Apartment Maitanence job aids. They are prety good to.