Now if we can just get them squared away with decent parts distribution, they might gain foothold. LG too for that matter.
I agree that parts availability (and information) should be better for the non-authorized servicer.
Long before I began warranty service---I always had the same problem getting just the technical assistance from ANY manufacturer. Some manufacturers prefer to keep all parts and service controlled "in house". Miele is a perfect example of this.
Other brands such as Bertazzoni/Diva de Provence only deal with *distributors* for sales/parts/service arrangements.
LG & Samsung are already firmly established and growing at a phenomenal pace. Market-share keeps increasing in the US.
LG is sold through:
1) Home Depot/2244 stores
2) Sears-KMart/3519 stores
3) Best Buy/1382 stores
That's 7145 retail outlets nationwide--and this does *not* take into account other medium sized retailers such as HH Gregg/PC Richards/Boscovs etc.
Samsung has Lowes/Sears/BestBuy and nearly an equal number to LGs retailer portfolio.
I don't know much more of a "foothold" they can get.
The dilemma for the appliance servicer is that it's sink or swim proposition as far the future is concerned.
We can reminisce about the "old days" when appliances were simpler or we can face reality and make a commitment as independent servicers to adapt to the digital age.