take your ice bucket out of your freezer. hold your door switch shut so the light goes off. depress the dispenser and watch the metal arm move in the back of the freezer compartment. If it moves make sure when you slide your ice maker bucket back in the bin and the arm are lined up. If it doesn't move i have seen these arm's freeze up from moisture. You need to hit the auger motor with a hair dryer for quite a while.