I am asking this for my Aunt, she has a new Kenmore 400 top load washer. She got this 7 or 8 months ago and she said it wasn't leveled. I was there yesterday and she asked me if I would get her level and check it for her. I did and it was fine and seemed firm on the floor. I turned it to spin and it didn't vibrate. I let it spin until the timer went to off, then it sounds like it is flying apart. I opened it and the tub was still spinning but the agitator was not moving. I thought the agitator always spins with the tub? That noise at the end of the spin cycle is what she has been hearing(believe me you can't help but hear it-LOUD) and she was thinking it was not level. What could be wrong with it? Sorry I did not get a model #,other than 400, but I figure all these Kenmore direct drive are the same mechanics.? What does this sound like to you?
Model Kenmore 400