Author Topic: Kitchenaid Superba Fridge Ice Machine Not Working. Help Needed  (Read 34576 times)

Offline bobafart

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Hello,

I have a 7 year old KitchenAid Superba which has worked fine until recently the ice machine stopped making ice. The water portion still pours out water. An image of the fridge water/ice dispenser is below:





I think the water inlet tube is frozen. I turned off the freezer/fridge (unplugged it) for a few hours. This didn't help the situation.

The copper water line into the back of the fridge is fine (it isn't frozen and isn't leaking). The fridge is functioning fine otherwise. The freezer switch inside the freezer is turned to the "On" position.

Then I thought I would check out water tube inside the freezer. In order to do this I removed the motor/ice tray:




The water tube is the black tube on the top right of this image.

The motor/ice tray component is here in case you are wondering and it appears fine although I haven't cracked the plastic case to inspect the motor yet:





I have inserted a blunt plastic straw instrument into the water line:








Wasn't sure how deep the straw should go in. I didn't want to force it so this is as far as I could insert it (my thumb marks the depth). I assume it should go in a lot further. There was a little bit of ice on the tip of the straw as I removed it.




I am assuming the problem is that the water line is frozen.

I have already turned off the fridge (unplugged it) for a few hours which didn't work. Any other ideas? Thinking about sticking a blowdryer on the hole for a while to see if the ice melts. Not too keen on chipping away inside with a sharp instrument (screwdriver?) as I do not want to damage it.

Model KSRA25FKSS00

Any help would be greatly appreciated. Thanks
« Last Edit: October 04, 2009, 04:58:02 PM by Al Capone »

Offline JWWebster

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Re: Kitchenaid Superba Fridge Ice Machine Not Working. Help Needed
« Reply #1 on: October 04, 2009, 11:13:58 AM »
That water valve is dripping like a faucet and as a result is forming a stalagmite of ice in the fill tube. Solution: replace the valve and thaw out the fill tube.Use a hair dryer to thaw out the tube.
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Offline Al Capone

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Re: Kitchenaid Superba Fridge Ice Machine Not Working. Help Needed
« Reply #2 on: October 04, 2009, 11:17:02 AM »
Hi bobafart,

Could you post the model number for us? You can find the model number on the model/serial number tag that is located on the appliance.

Check picture below for possible model number tag locations.



I'm also going to move this topic to the "Whirlpool Appliance Repair" board.

Thanks for posting your questions.



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Offline JWWebster

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Re: Kitchenaid Superba Fridge Ice Machine Not Working. Help Needed
« Reply #3 on: October 04, 2009, 11:45:04 AM »
By posting a model number it will be of benefit to both of us. I can get you a great deal on a new water valve and you can help support this effort.
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Offline bobafart

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Re: Kitchenaid Superba Fridge Ice Machine Not Working. Help Needed
« Reply #4 on: October 04, 2009, 03:49:10 PM »
My apologies gents.  Here is the model number: KSRA25FKSS00

How do I remove that black rubber water tube?  Nothing obvious -- didn't want to pull on it as I may break it.

No manual that came with the fridge -- came with the house.

Offline whirlpooltech

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Re: Kitchenaid Superba Fridge Ice Machine Not Working. Help Needed
« Reply #5 on: October 04, 2009, 04:56:50 PM »
There is no reason to remove the black rubber tube. Use a hair dryer to warm it up from inside the freezer. It's not frozen that far back. After you warm it up a bit you will get a plug of ice that drops out of the black rubber end.

Offline Al Capone

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Re: Kitcheaid Superba Fridge Ice Machine Not Working. Help Needed
« Reply #6 on: October 04, 2009, 04:58:24 PM »
I updated the topic to include the correct model number, thanks!
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Offline bobafart

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Re: Kitchenaid Superba Fridge Ice Machine Not Working. Help Needed
« Reply #7 on: October 04, 2009, 05:05:21 PM »
There is no reason to remove the black rubber tube. Use a hair dryer to warm it up from inside the freezer. It's not frozen that far back. After you warm it up a bit you will get a plug of ice that drops out of the black rubber end.

Thanks for the advice gents.

Others have used the hair dryer solution.  The problem with that is that it is a temporary solution.  After you heat up the ice and turn it into water, more water will reform.

There has to be a better solution.

Offline whirlpooltech

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Re: Kitchenaid Superba Fridge Ice Machine Not Working. Help Needed
« Reply #8 on: October 04, 2009, 05:27:30 PM »
Remove the ice from the tube.
Then replace the water valve as JW suggest.

Here is another topic on that problem.

Kitchenaid Refrigerator Stopped Making Ice

Offline bobafart

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Re: Kitchenaid Superba Fridge Ice Machine Not Working. Help Needed
« Reply #9 on: October 04, 2009, 06:15:07 PM »
Thank link was awesome! Thanks for it.

Btw my model number is: KSRA25FKSS00

UPDATE:  so I used a hairdryer to melt some of the ice -- there wasn't that much ice so I am not sure if that was the problem.  The water inlet tube (the black rubber component in the top right of the second image -- this part # 2256096 is now ice free.

Interestingly, when it became ice free some icewind was blown into the freezer for a few seconds.

I reinserted the motor and I turned the ice machine "on".

Nothing has happened.  I read somewhere that it takes 24 hours to refill the ice.  So I guess I will wait 24 hours.

The techinician on this site:

Kitchenaid Refrigerator Stopped Making Ice   

did the following:

"I started a harvest cycle which allowed me to visually see the ice maker operate mechanically and fill with water. "

I am not sure how to start a "harvest cycle" but I would like to know how!

Offline whirlpooltech

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Re: Kitchenaid Superba Fridge Ice Machine Not Working. Help Needed
« Reply #10 on: October 04, 2009, 06:30:52 PM »
Here is the factory service manual for your ice maker.

R-92 Whirlpool and KitchenAid Indoor Ice System - Ice Maker Service Repair Manual

Offline krazytech

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Re: Kitchenaid Superba Fridge Ice Machine Not Working. Help Needed
« Reply #11 on: October 05, 2009, 11:05:32 PM »
If the JW water valve solution does not keep the line from freezing and it will works most of the time.. there is a
water line heater kit 4389174

the insulation around the tube has broken down or has a air gap.. causing poor insulation valve around the tub

BTW the fill tube does pull out..Just release the fitting from the back and pull the black part from inside the freezer...down then out....it is a lot harder to get it back in...



Fill Tube Part # 4389174


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