Yeah, I had a bad experience from Whirlpool regarding parts just last month....I bought an oven control board (clock) from their rebuild department, seing as they discontinued making the new ones some time back. Got it to the customers house and installed it only to find it did not work. Funny thing though, it had completely different symptoms from the original issue. So, like a chump, ordered another one. It too proved to be bad. This went on until I had gone thru 4 of them and finally that one worked. Needless to say, this made me look foolish in the eyes of the customer, not to mention the 5 wasted trips out there to perform what should have been a one-time repair. I wish Whirlpool would reimburse me for my trouble, but I will more likely find a leprechaun before that happens.