Fortunately for me I HAVE heard of FixYourBoard.com!!! And you'll be glad you did too. Here's my story that just occurred Thanksgiving 2009.
It was 2 days before Thanksgiving 2009. All the family was coming to our house this year. My wife ran the self-clean mode and the result was a dead oven with error codes and a phone call to a local appliance technician. The service call was quoted at $65 plus an additional $50 since it was so close to the Thanksgiving (to work us in the schedule, yeah right). Over the phone I gave the technician the details of my problem and the model # of my oven. He said he thought it was the main control board and he would try to find me one. The technician called me back and said the part was "obsolete and unavailable". The technician recommended I contact GE for more help or just buy a new convection oven... (at around $1,500.00 on the low end). I found this to be an unbelievable response, but I appreciated his candor. As a professional firefighter I find that I am quite resourceful, so I set out to find this "obsolete" part on my own. After all, taking the oven apart and putting it back together would be a piece of cake and I figured I could save the $115 service call. What I found nearly took my breath. The technician was right. The part is obsolete and unavailable, if you're calling the local part houses, but in actuality the part can be found all over the Internet and shipped to your front door for almost 1/4 of the price of a new oven. I almost fainted!!!
In steps Bruce, at FixYourBoard.com
After I got my breath back I dove into the Internet again looking for more technical information. Purely by accident I stumbled upon FixYourBoard.com. I read their website thoroughly. I was amazed at all the free technical data Bruce posts on his site. Using that data, I was able test other components of my oven to make sure this problem was not something simple that was being overlooked. I decided to look around on the Internet as well as locally to see if I could find someone at least a thousand miles closer than Bruce. After all Turkey Day was just 2 days away and "mama" was in an uproar. I could not locate another business within my state (North Carolina) or on the Internet that provides this type of repair service. I think that would make anyone skeptical about whether or not this is a scam. So, I decided to call the number listed on FixYourBaord.com. I left a message and Bruce called me back within minutes. After talking with Bruce I felt a lot less skeptical, so I sent him my control board... (all the way to Texas).
Shipping was easy. They have a shipping tab on their main page that has all the information you'll need. I paid the shipping one way and sent a note telling Bruce to call me for my credit card # when my board was repaired. A few days later I got the call and I was told my board would be in the mail on the same day. When it arrived it came with a detailed note stating what components were repaired. In addition it mentioned that several working components were replaced due to anticipated failure in the future (I presume from the age of my board). I felt this type of preventative maintenance was well above my expectations. When I installed my repaired control board I ran it through each cooking mode to see how well and if it would come up to operating temperature. It worked like a new oven.
Obviously if I am taking the time to write all this I want everyone to know Bruce has got the market cornered and he charges a fair price. It cost me $15 to ship my board plus Bruce's fee of $160 (the 160 includes return shipping). So, I have a total of $175 in this repair. The cost quoted for my service call was $115 plus the cost of the part (including S/H) was $475. That would have been $590. So, I saved $415 using Bruce's repair service.
The bottom line.... sure, I was skeptical. Especially since I could not find this service anywhere other than on Bruce's website. But, if you're willing to trust my testimonial you'll find that FixYourBaord.com is technically savvy, quick to turn around a repair, honest and fair in their pricing and very friendly whenever you call. This is a repair that required 1 Phillips screwdriver, a few photos of the wiring configuration and less than 10 minutes each way to remove and install.
Thanks Bruce! I can't help but sing your praises. I have 5 kids ages 6 - 15 and you just saved my wife and me a lot of money for Christmas presents. If you ever want to open a business on the east coast (Raleigh, NC) let me know. I only work 10 days per month at the fire station and I'll be retired in 5 years at age 48. For my second career, I would love to offer this type of money saving service to others like myself
God bless you and your family and Merry Christmas!