We purchased Whirlpool Duet washer in December 2007. We have had this recurring problem with the washer - once while it was under warranty and again in January of this year. We get the F30 error and there is a clicking sound on the left top by the detergent dispenser.
When the first service technician came in September, I saw that the arm on the detergent dispenser was getting stuck (as shown in the picture in the post on March 14, 2008) as it bumped up against the little stop on the left. The service technician only touched the arm and it went back into place. He said it was fixed.
Now that machine is out of warranty, the same thing has happened. We keep the top off the machine and have taped a plastic cylinder over the small plastic stop on the left and this appeared to correct the problem (saw where someone else used gum...). We now have another service call and they are going to replace the detergent dispenser and motor, but not the arm (actuator?). We received the replacement parts and they look the same as the original - same small stop on the left that is supposed to stop the arm when it is tracking to the left. I'm not sure how just replacing these parts will fix the problem.
Does anyone have any more recent experience with this problem and know what the real problem is and how it should be fixed? Should we also be replacing the actuator (assume this is the arm?)
I agree with some other owners - for a $1000 machine, this is ridiculous that this kind of problem can occur within the first year or two of service. This is not a part that has failed, but appears to be a design issue with this mechanism.
Any advice you can offer would be appreciated.Model Number: WFW9400SU00