Author Topic: Whirlpool Duet washer  (Read 7445 times)

Offline Mr. Fix-It

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Whirlpool Duet washer
« on: February 12, 2009, 01:18:37 PM »
I have a customer with a duet washer that will not start. The display panel lights up and you can select all the functions but when you push and hold start nothing. Tried running the diagnostic but when you press the rinse/hold button it beeps 3 times and again nothing. Took the top off unplugged the machine and plugged it back in to see if the relay would activate as per tech sheet again nothing. At this point I'm thinking CCU but I hate to order such an expensive part and it not be the problem. I was just wondering if anyone had any other thoughts on this before I order the part.   Thanks

Model Number: ghw9100lw1 icon

Offline Mr. Fix-It

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Re: Whirlpool Duet washer
« Reply #1 on: February 13, 2009, 09:02:27 AM »
So nobody has any thoughts on this?  ???

Offline JWWebster

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Re: Whirlpool Duet washer
« Reply #2 on: February 13, 2009, 04:49:24 PM »
Have you tried removing the quick connects and looking for corrosion?
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Offline Mr. Fix-It

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Re: Whirlpool Duet washer
« Reply #3 on: February 13, 2009, 05:13:08 PM »
Yes at least the one from the interface to the CCU. :)

Offline JWWebster

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Re: Whirlpool Duet washer
« Reply #4 on: February 13, 2009, 06:44:34 PM »
what about the mcu? Technician Brian found a pinched wire on one of these machines.
May the hinges of our friendship
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About the icons: The beer is tip link, if a tech saves ya some money buy em a 6 pack. The small green square=personal message. The green dot is a link to my web page on appliance repair and other general BS I love to post. The letter sends me email.
I love fan letters! LOL

Offline JWWebster

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May the hinges of our friendship
        never grow rusty.

About the icons: The beer is tip link, if a tech saves ya some money buy em a 6 pack. The small green square=personal message. The green dot is a link to my web page on appliance repair and other general BS I love to post. The letter sends me email.
I love fan letters! LOL

Offline JWWebster

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Re: Whirlpool Duet washer
« Reply #6 on: February 13, 2009, 06:49:48 PM »
The ribbon cable was pinched and the end  wire was cut as I recall something to do with the way it was mounted. Hell I don't remember.
May the hinges of our friendship
        never grow rusty.

About the icons: The beer is tip link, if a tech saves ya some money buy em a 6 pack. The small green square=personal message. The green dot is a link to my web page on appliance repair and other general BS I love to post. The letter sends me email.
I love fan letters! LOL

Offline Repair-man

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Re: Whirlpool Duet washer
« Reply #7 on: February 14, 2009, 07:00:11 AM »
I would start focusing on the door switch. Then the User Interface
"It's only expensive if someone else fixes it for you" -
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Offline Mr. Fix-It

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Re: Whirlpool Duet washer
« Reply #8 on: February 14, 2009, 07:21:36 AM »
I've worked on one of these with a door switch problem before and I could hear the relay in the CCU click but the door lock would not engage. In this case I can't make the ccu do anything. It doesn't make a sound. If it was the door switch would I not get an error message if the CCU was doing its job? Also unhooked the line filter from the CCU and plugged it back in and there was no audible click as per tech sheet. The interface was taken apart and checked (have seen those plastic levers that the buttons are mounted on break) Nothing is out of order. Everything on the interface seems to work the way it should but like I said it won't even go into diagnostic mode and just beeps three times when I try to start diagnostic there is no mention of what the three beeps might mean in the manual.

Offline Repair-man

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Re: Whirlpool Duet washer
« Reply #9 on: February 14, 2009, 08:45:08 AM »
Maybe I have been there and done that a few more times than you, especially when overlooking all 3 parts of a door lock. If there is no signal thru the lock the control or if the User Interface thinks there is an open circuit, it will beep like that. I suppose you have never tried to enter a command with the door open before?

Also, the dispenser switch is a customary problem area, and you can check it from the top.

You cannot tell if the User Interface is bad simply by examining the buttons and structure. If you could, please come with me on my next service call so I can do without my meter :)

More likely than not the user  interface is bad, but it never hurts to rule out the other 2 first. This is per the Whirlpool Tech line associate I consulted on your behalf.
« Last Edit: February 14, 2009, 09:00:02 AM by Repair-man »
"It's only expensive if someone else fixes it for you" -
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Offline Mr. Fix-It

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Re: Whirlpool Duet washer
« Reply #10 on: February 14, 2009, 09:02:39 AM »
Thanks Repair man I'll look into that. I realize that you have way more experience than I do and I bow to your superior skills. ;D One more thing that makes me think it's the CCU though it the fact that when you disconnect the line filter and then plug it back in there is no audible click as per the tech sheet am I missing something? I appreciate your input.

Offline Repair-man

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Re: Whirlpool Duet washer
« Reply #11 on: February 14, 2009, 09:17:04 AM »
There is not always a click that is audible, despite what you read. Sometimes you hear it sometimes not.

Quote
One more thing that makes me think it's the CCU

I maintain that the User Interface, not the CCU, is bad. That's not to say that I have not occasionally found them BOTH to be bad, especially in cases of lightning or power spikes.
"It's only expensive if someone else fixes it for you" -
The Virtual Repairman   www.repair2000.com

Offline Mr. Fix-It

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Re: Whirlpool Duet washer
« Reply #12 on: February 14, 2009, 09:22:51 AM »
Ok I will check both the interface and door lock just to be sure. Now this may seem like a dumb quesstion but how do I verify the interface is bad I didn't see any test for it in the manual. :o

Offline Repair-man

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Re: Whirlpool Duet washer
« Reply #13 on: February 14, 2009, 02:52:46 PM »
Logic...if the CCU won't accept a command, the User Interface is to blame. If the interface was working, you might actually hear the familair click when the CCU responds. There's no direct test for this, just past experience.

If it doesn't work, blame me...
"It's only expensive if someone else fixes it for you" -
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Offline MajorApp

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Re: Whirlpool Duet washer
« Reply #14 on: February 14, 2009, 03:14:45 PM »
 Can I blame you too? ;D

 

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