Repair Guide: Whirlpool Direct Drive Washer - No agitate or spin

[AJ]

Whirlpool Washer: All direct drive models

Customer complaint: The washer is making a noise when it should be agitating or spinning, but it does not wash or spin the cloths. There is also water sitting in the tub.

Solution to the problem: Replace the motor coupling

The motor coupler connects the washers main motor to the gear box. There is no belt on a direct drive washing machine.

Sometimes the washer will make a lot of noise if the coupler is broken and the washer is trying to agitate or spin. Other times it does not make much noise at all and the only thing you will hear is the motor running. It all just depends on if parts of the broken motor coupler are hitting each other when the washer is running or if all the pieces of the broken motor coupler have fallen to the floor under the washer.

The washer will still be able to pump the water out. A lot of the times the customer will say it's full of water and does not pump out, but it does. They just don't give the washer time to pump the water out before they shut the washer off because of the funny noise it is making.

The washer will drain the water out even if the motor coupler is broken.


This is a very simple and cheap repair if you do it yourself.

Download the step by step guide today!

Free Motor Coupler Repair Guide 3 pages, 12 photos.
These instructions will show you how to replace the motor coupler in your whirlpool made direct drive washer.

[terry]

Great guide and this is just what I found wrong with my washer.
It was very easy to take the washer apart and check the motor coupler after reading your guide. If I would not have read you guide first I may have tried to take the back of the washer off first, lol...

Now were can I get a motor coupler?
Do you sell them?

Thanks!! 

[AJ]

Hi Terry and welcome,

 Glad you found the guide helpful. I hope to get a few new repair guides posted every week so be sure to check back with us as you never know what you might learn.

As for the motor coupler I added a link to the bottom of the repair guide on the first post.

Just click the link and it will take you to the order page.

Thanks...

[terry]

I have ordered the part. 

Thanks again..

[terry]

Just wanted to let you know I got the part this afternoon, thanks!

Got the washer put back together and everything is working great again.

Thanks for all your help..

[AJ]

Just wanted to let you know I got the part this afternoon, thanks!

Got the washer put back together and everything is working great again.

Thanks for all your help..

That's great!
 Glad to hear you got the part and everything back together.

thanks..
 AJ

[barb]

Great guide, the photos were very helpful.

Thanks.....

[shane]

Hi,

 I wanted to say thanks for step by step guide. We live out in the middle of nowhere and have 5 kids. It cost us $100 just to get a repair man to come out here.

I ordered the part using the link at the bottom of the repair guide and have the part in just a couple day's.

The washer is working great again and you saved us some big bucks!

Thanks a million.....

[AJ]

Glad to hear the guide has been helpful.

 

[AJ]

Here is a video I found that shows you what a washer can sound like if it has a bad coupler.

This is what they sound like if the coupler is cracked in the middle.
If the coupler has fallen all the way off it won't make as much noise as this one does.

[sandman]

This repair guide save me a lot of money. 

I entered my model number in the RepairClinic Appliance Parts box in the top right and corner. Ordered my coupler and had it in three days!

With the help of this guide it was a cheap and easy repair. 

Sending donation.... 

[AJ]

Hi sandman,

Glad to hear you found our site helpful.

Your donation will go toward the future development of the site and is greatly appreciated.

You can view your donation on the treasury page. Your donations are also kept track of in your Profile>Show Donations:

Thank you,
 AJ

[cwarner369]

Thanks a lot AJ. You're guide was very helpful. I'll be sure to tell any friends that ever have difficulties to check out this site.

[AJ]

Hi cwarner369,

Glad we could help and thanks for telling your friends about our site.
That is very helpful to us.