This is going to be a little long, so please bear with me.
Our Maytag MAH8700aww
washer is about seven or eight years old. These were manufactured by Samsung for Maytag, and we bought ours at Lowe's. Unlike many other posters on the internet, we have never had problems with excess vibration, walking, etc., for which these models are infamous (I find out now).
Last week, immediately after we ran a (successful) load, we got a "Sr" error, which indicates a relay problem with the control board. Replacement was the only option offered in the manual. Sure enough, when my husband inspected it, he found a small burn spot at one pin when he removed one of the cables. Nothing would run.
He looked for a replacement at a dealer in a nearby city, but it was out-of-stock. There are two different control boards for this model, depending on the series - ours took part #34001494
(whirlpool part, as they now own maytag). I looked online, and talked to a rep at a major parts dealer. She said the shortage was nationwide - all their warehouses were also out-of-stock. I found one on ebay and purchased it quickly. It said "new in box" and the seller had a very good rating.
The seller rushed the part to me, and it does look new. There were a couple problems, though. The newer boards come with an additional part, a new "motion control sensor" designed to deal with the vibration/walking problem noted above. It is supposed to attach to the control board with a cable. The board we received had the motion sensor in a separate bag, but the five pins were damaged, bent down to either side. The cable had five holes in each end, but there was no five pin plug on the control board anywhere to receive the cable, so we're not certain if this is really a newer board, or one of the originals.
Since we had never had the motion sensor part before, and had never had a problem, my husband installed the new board without the motion sensor. It seemed to be working fine. All the controls acted just as they had before. We ran a load, and there were no error codes, but it came out more damp than normal. My husband did all the diagnostic tests we could find that seemed related. The spin speed will not go above 180 rpm. The max spin rate is supposed to be 1100. The low setting is 400.
Out of desperation for clean laundry, I ran another load, hoping for a miracle. The tub seems to be wobbling around in there much more than before, but maybe this is just because it's going so slowly there's no centrifugal force built up. That load came out dripping wet. Still no error code.
We don't want to throw good money after bad. The board cost just under $200 (although at most sites now it's over $300).
Any help would be greatly appreciated. We have a large family and live in a very rural area; the closest laundromat is 45 minutes away, and I now have a mountain of dirty laundry.
Central Control Unit 34001494
Order now for same day shipping. 365 day return policy.