Author Topic: GE Side by Side Not Cooling Properly  (Read 21625 times)

Offline smithlpoole

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GE Side by Side Not Cooling Properly
« on: November 16, 2008, 09:02:10 AM »
Hello.

Side by side bagan acting up about 3 weeks ago...fridge was averaging 50 degrees while freezer was averaging 30 degrees.

I took everything out of the freezer and took off the rear panel.  Man oh man the coils were stacked from top to bottom with frost.  I defrosted with a blow dryer as I read on many websites and ordered the defrost heater.  Got the defrost heater which now has a double heater and installed it.  I wondered if I had received a defective part because there wasn't a voltage tag on the heater as the instructions said.  Further, when I installed the part after drying everything I could, and plugged the fridge back in, the frost began piling back on before my eyes.

Well, I then went to a parts store and ordered a defrost thermostat and sensor and replaced both.  I had to splice the wires of both.  I disconnected the defrost heater, the new one, and dried it off and made sure nothing was wet and reinstalled it.  The little plastic tip of the defrost heater looked a little bit rusted so I used the spare wire that came with the new defrost heater and replaced it...had to splice that one to.

This time, when I plugged in the fridge, I didn't see frost pile on right away.

But, it's been about 5 days and the fridge averages 42 degrees when it used to average about 39-40.  It's warm up top and much cooler at the bottom but it seems like no cool air is being forced into the fridge from the freezer.  Freezer is now averaging about 10 below zero.

I went behind the fridge to look at the main board and was unable to pry it from the back of the fridge...wondering how I am to replace that if I can't get it off.  Actually I just didn't want to pry to hard since I wasn't actually replacing the main board at that time.

My questions are:  
1) is it possible the defrost heater was defective?
2) is it possible I spliced something wrong?
3) is it possible I need a new main board in the rear of the fridge?
4) is it possible it's something else?

I figured the last resort would be to replace the main board and if no results from that I was going to call someone in for repairs.  I like troubleshooting on my own.

I haven't looked behind the rear panel since replacing it last Wednsday.

I'd like to add that when I first thawed/blow dried the rear evaporator coils weeks ago while I waited for the delivery of my part, the fridge was acting normal...fridge was at 39 degrees and freezer was fine too.

Help!

Sherry

Model GSS22KGMAWW

Offline Repair-man

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Re: GE Side by Side Not Cooling Properly
« Reply #1 on: November 16, 2008, 10:42:13 AM »
Ah, the possibilities...  there are things we know, and things we think we know. Then, there are things we learn from experience. For instance, you know it's time to excuse yourself from the Urologists Convention when they bring out the Chardonnay in little plastic cups.

As far as electronic refrigerators go, the thing we technicians all know is to consult the diagnostic manual first. That way, we don't end up shotgunning parts until the thing finally  gets back on track.  Here's the  service guide for your model. See how easy it is to diagnose in  just a few steps.

31-9072 GE Profile Side-by-Side Refrigerator Service Manual

p.s....when you want to remove that main board, use your pliers to squeeze the little white  retainer tabs  flat so the board will pop out of them.
« Last Edit: November 16, 2008, 10:45:06 AM by Repair-man »
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Offline smithlpoole

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Re: GE Side by Side Not Cooling Properly
« Reply #2 on: November 16, 2008, 12:02:26 PM »
do you have a link for the GE GSS22?

This manual says it's for 23,25, 27 and 29 inch.  Mine is a 22 inch.

Offline smithlpoole

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Re: GE Side by Side Not Cooling Properly
« Reply #3 on: November 16, 2008, 12:10:22 PM »
Need the link for model series GSS22KGMAWW.

The one you provided gives instructions I cannot follow as it's for digital and I don't have a digital fridge.  My fridge has dials. 

Offline smithlpoole

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Re: GE Side by Side Not Cooling Properly
« Reply #4 on: November 16, 2008, 12:52:34 PM »
Found it on GE'sWebsite.  This link will take you to the Adobe Download of the Technical Service Guide for GSS22KGMAWW.

http://www.geappliances.com/service_and_support/literature/

Once you get there enter your exact model number and follow the prompts. 

Offline smithlpoole

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Re: GE Side by Side Not Cooling Properly
« Reply #5 on: November 16, 2008, 01:15:15 PM »
Okay, I was wrong.  The above link gives you the owner's manual which is not the same as the Technical Service Guide.

Okay, I need the link for the technical service guide for GSS22 series.

Thanks again. ;)

Offline Repair-man

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Re: GE Side by Side Not Cooling Properly
« Reply #6 on: November 16, 2008, 02:45:57 PM »
What you see is what we got. Please don't PM me me about this, thanks.
"It's only expensive if someone else fixes it for you" -
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Offline smithlpoole

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Re: GE Side by Side Not Cooling Properly
« Reply #7 on: November 16, 2008, 03:29:22 PM »
Uh...Okay?

Thanks anyway?

Offline Repair-man

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Re: GE Side by Side Not Cooling Properly
« Reply #8 on: November 16, 2008, 03:45:13 PM »
Just because I can't magically produce a manual for you does not mean we are done yet. There's a tech sheet inside the control panel where your knobs are, or sometimes behind the front kickplate in an envelope. It explains how to check everything. From your description, it is a damper or a board issue. Maybe even the thermister for the FF side, since the damper is not opening to allow cold air to migrate over. The tech sheet sould be there somewhere.

Damper & Thermister Assembly Part # WR09X10050
« Last Edit: November 16, 2008, 03:54:21 PM by Repair-man »
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Offline smithlpoole

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Re: GE Side by Side Not Cooling Properly
« Reply #9 on: November 16, 2008, 09:27:05 PM »
Okay.  I thought we were done.
By the way, I forgot to mention the temperatures I read are while the knobs are on max or 9.

I checked under the front kickplate and nothing is there.
I hadn't thought to check behind the knobs.

Thanks again.  I'll keep you posted....tomorrow.

 

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