As a further note on the broken vane...advise your customers to avoid using the lower water settings on the water level control. It has been discovered that customers forget when they have lowered the water level for a previous small load. They start another load later, forgetting to reset the control and a large load will invariably damage the flexible vanes on the agitator if the clothes are not suspended in enough water. My philosophy is never to lower the water level anyway. Clothes need lots of room to circulate during the wash, plus the less weight you can put on the agitator will prolong the life of the transmission and seals.
...and we know about them triple-lip seals